Shu Xiang Ge Hot Pot

It was a fantastic and authentic dining experience in London. The service was really good and all the staff were so nice. As for the food it is the best hot pot I’ve had in London so far. The spicy broth was so spicy, no one could handle it so we all just cooked in the non spicy side. The quality of the food was excellent as well. Do visit, you won’t be let down.

I visited this place last month for my very first hotpot experience which i was very anxious about as i am Vegetarian. From the very beginning the staff was very friendly and helpful with any questions we had. For 2 people we ordered: • 3 broth pot - Beef Broth (which i personally didn’t try), Tomato Broth (was delicious) and Mushroom Broth (this one was very mild, overall good but i preferred tomato) • my boyfriend got 2 types of meat: crunchy pork and beef slices - you can see those on left and right side at the picture, the meat was fresh and he enjoyed it • Tofu Platter (on left middle side of the picture) - a plate full of different tofu pieces which i loved • Glass/Rice noodles (on right middle side of the picture) - i was genuinely surprised with the size of those i expected way thinner noodles. After cooking they were so chewy and i enjoyed them a lot • Marinated Lotus Slices - i always wanted to try lotus and i loved the texture and crunchiness • Seasame Oil Garlic - i definitely recommend it it elevates taste of so many ingredients to the next level! • Potato Slices - it’s the only ingredient i personally wouldn’t recommend as potatoes take a while to cook in the broth but it was still good • Vegetable Platter - it’s a little box of leaf greens, lettuce and napa cabbage were very fresh and crunchy. The only problem was as it was written on the menu as vegetable platter i expected some cucumber or carrot but you get only leaves. It was delicious anyways! • Rice cakes as a dessert - it was my first time having them and i loved the chewiness and sweetness So for 2 people we ordered quite too much, I wasn’t expecting the servings to be so big so naturally we weren’t able to finish everything we ordered so it was a little embarrassing. During our whole meal (1.5hish) the staff was checking on our hotpot - adjusting the temperature or adding more water if the broth evaporated. For 2 people we came to 106£ total (with drinks etc) which was mostly caused by over-ordering ingredients. I wish the menu put the information about how many grams or slices you get per serving so we would avoid this problem. We got offered by the staff to take home all the things we haven’t finished. And the last thing which doesn’t regard food or staff: was very pleasantly surprised when i went to the bathroom and realised they provide menstrual hygiene products like pads! It definitely made an extra point to the whole review. We left the place very full and happy, definitely a place to come back to, but probably in a group of 4 to get more value!

Shu Xiang Ge Hot Pot have a delicious selection of hotpot ingredients with a clean, modern atmosphere. To order, you would need to choose your toppings by filling in a sheet that was given. The food served were enjoyable and easy to cook in the pot. They have a variety of soup bases, cooked dishes, steamed and raw (for the hotpot). Portions were mediocre, some were more than others, if you are coming in a bigger party of 4+ then I recommend to get 2x of each dish or more than usual. The staff here all assumed we were able to speak Chinese. Therefore, there was a lot of confusion. I find that many Chinese restaurants in Chinatown all assume that, or places like Thai or Vietnamese do not. I had to ask the waiters a few times or repeat my words for them to understand. However the staff were friendly and welcoming! I was amazed by the interior and especially in the room past the bathroom. They have stunning backgrounds and brightly lit - family friendly. I found it cool that they have napkins in a drawer at the side of the table, for self service and 2 charging ports (this does not work however). The area was spacious with a trolley to hold sauces and order dishes - this would greatly help the spacing of the table which many restaurants do not do. Additionally, this place only accepts cash and it may be pricey, check their menu and prices outside before entering! Queues are long!

The hot pot was delicious, they have a huge variety of different meat, seafood and vegetables to choose from. The staff was super attentive and took care of our needs very quickly. I think the prices are fair compared to other hot pot restaurants and their hot pot soup is probably the best I’ve ever tried! It seems to be a very popular place as it was busy and you could feel the buzzing atmosphere :)

Not sure what happened with others' experiences, but we had an amazing time. We did go on a Monday night so it wasn't crazy busy (all the tables were filled but there wasn't a long wait/queue). Soup bases were delicious and the range of ingredients was decent, including more traditional items like duck tongue, beef tendon/stomach, blood pudding etc as well as standard meats, mushrooms, veggies etc. If you're not already familiar with hot pot, you will have the standard table with a small trolley on one side for the ingredients you order, various sauces, a little drawer with napkins, and access to the temperature control if the soup starts boiling too much. Drink options include boba, standard soft drinks, juices, generously portioned tea of various types, and wine. Staff were efficient, polite, attentive, and not intrusive. We did bring cash as we read the other reviews, but the card machine was working when we were there. Overall, delicious food, great service, and a really positive experience. We'll be going back again in the future.