Domino's Pizza - Lutterworth

I ordered online & when I arrived Shaun told me they had done one of the pizzs as a medium rather than a large, I was offered a refund or I could wait for the large to be made and still have a refund. I also got a free bottle of pop. Shaun called me the day after and explained they had noticed the whole order was incorrect and told me he will refund the whole order. He could not of apologised enough … other than that the food was very tasty, good customer service.

I usually create my own pizza on the website and collect it in person. That way the pizza is usually still hot. I've never had to wait more than 20 mins for it to be ready. Staff are friendly also. Since the covid 19 regulations, it was only possible for the pizzas to be delivered. Despite only living two minutes away and telling them I live next to a specific shop, a few delivery staff struggled to find us.

Last night, I ordered a pizza and it was a different guy that delivered this time. An Asian guy, possibly Indian. He delivered the pizza and commented that my perfume smelt nice which is nice right! However, this is what freaks me out, I don’t expect to give my personal phone number on a pizza website to later receive a missed call from the same delivery guy and then a text about how my perfume smelt nice, Really Nice! I’m so nervy now to ever give my telephone number again because he broke a data protection act possibly by abusing the use of a customers number. I did phone the pizza place Dominos Lutterworth and even though I had already explained what happened, he said, the delivery guy is allowed to call you when delivering! I had to actually over explain that not after delivering they don’t! I don’t think this place take it seriously until I report this further like Trading standards, data protection office, Head of Dominos! Just letting you know to try not to give out your numbers. If they don’t find you, they don’t find you I say. I find it weird that the young guy was texting me like that when I’m old enough to be his mother anyway. Dominos other guys who delivered were fantastic though!