Five Guys

Update: A training representative reached out to offer apologies and a gift card for the next visit. Her outreach was prompt and we appreciate her great customer service. We love Five Guys. The Manchester staff is always upbeat, fun, and clearly have a good camaraderie. Today I ordered a burger for my husband, Frieda and Little Cheeseburger with no bun for myself. My husband’s burger and the fries were perfect. I, however, got home to a bowl of just grilled onions and mushrooms, no cheeseburger patty. The ketchup and mustard were carefully packaged separately which I can appreciate having not ordered a bun. I understand mistakes happen. When I called to let them know, the staff member did not offer to put a manager on the phone but did state she “would let him know.” I did not have time to return for them to fix the order but guess I will have to check before leaving next time.

We come here every few weeks. The staff is usually friendly, and they always get my order correct. Five guys while pricy is a great burger chain. I love how large their fries portion is, also you can get the Cajun seasoning on the side for those of you who (like me) have people who don’t like spicy, but you do.