Dickey's Barbecue Pit

Terrible service. .my daughter ordered, the manager that prepared order her never greeted us, no professional demeanor, however, the young lady that initially took our order at least greeted us. When my daughter asked the manager why the price per pound was higher than usual, the manager had a nonchalant pose and simply quoted price per pound and just stared as if to say take it or leave it ($43.00 for 1 1/2 pound of Brisket). Oh, at least the Brisket was so tender and a big hit with our father's day guest. It was the best I ever had. I was visiting from Virginia. My said she had heard it's under new management, but won't go there again.

My previous visit left me unimpressed and disappointed because I was expecting good ol'Texas BBQ... Fast forward to my most recent visit hoping that after corresponding with the marketing team and offering my constructive critique this visit would be redemptive. I am happy to say that my expectations were met and then some! I can't let hubris allow me to think that my one opinion caused this change but I am none the less sincerely grateful that I was heard and taken seriously by the folks at Dicky's... Seems like I found my new go to spot for good BBQ 😃

I made an online order through the app for this location on 3/30/22. I ordered a special they were running that included 2 two meat plates that came with four sides. When I arrived at the restaurant, I was greeted by a female and male employee. I then informed the staff that I had a mobile order. As they finished packing my order, I noticed that instead of 4 sides, I saw 3. I then immediately brought this to the female employee's attention. She then read off from a receipt the different sides I had to which I confirmed my choices. However, I specifically remembered ordering 2 potato salads. Once I got back in my car to check my food, I also checked my app and printed receipt. Sure enough the special did come with 4 sides and on the receipt it indicated that I had selected two potato salads. I went back in with my bags and receipt. The female employee now seemed preoccupied and did not make eye contact as I came back in. As I was trying to explain the situation to the male employee, a gentleman from behind me stated that he could help me. I assume he was a manager. When I explained the situation to him, he immediately took care of the issue. He truly went above and beyond to remedy the situation. So much so, that I had to ask his name. His name is Mike. I give this establishment 5 stars because of his phenomenal customer service skills. I will definitely be back. He truly made me feel like a valued customer.

This place just keeps going down hill. I keep giving them a chance since they are just around the corner and we love Bar B Q. But we just came home with a rack of ribs that were the worst I have ever had anywhere and the rolls were awful and cheap and way …way to much salt on the fried okra. Just told my wife that is the last time….never eating there again and wasting my money only to be disappointed. Richard

Ordered the rib special. which comes with potato salad. Nothing came but ribs. No pickles , onions or the side that as advertised. Call the store talked to the manager who was absolutely ruder than rude and disrespectful.and unaware if what the specials are. But if you go in the app before beginning rude to paying customers, you can figure it out.. REALLY POOR service. He said they can't guess the sides. But they didn't even delivered what was on the ticket. Would give zero stars but it won't let me.