Gionino's Pizzeria

I love the pizza but the customer service is awful. I just ordered a pizza and the guy on the phone was SO RUDE, and then hung up on me. The management should really teach their employees that although they might hate their lives outside of work, they are being paid to be there and need to show common courtesy. Not sure I will be back!!!!

They have really good pizza and fried chicken. The wings and sandwiches are okay. I don’t really care for their white sauce. The staff is usually not nice, rushed, and have no idea what they’re talking about. I’ve ordered from here many times, and I’ve never had a customer service experience that didn’t seem like the employee was annoyed. It seems to usually be teens or younger people working here. I don’t blame this on them, I blame it on the management because they probably hardly pay them anything, and/or constantly understaffed because no one wants to work a difficult job for minimum wage. Kind of makes no sense because their food is so expensive, I wonder where all the profit goes. If Gioninos gave their workers a living wage, I would give them 5 stars. The delivery usually takes at least an hour. They refuse to give you an estimate of time for when they will be there. When I ordered for my break on work, they were always late and didn’t come until my break was almost over. I would suggest just picking it up instead due to their unreliability.

First time ordering from Gionino's. First of all, I wasn't impressed with the phone conversation with an employee. He was rude and seemed to not be familiar with the delivery area. I should have came and picked the pizza up, instead of waiting for over an hour to have a lukewarm, soggy pizza to be delivered. That was my fault. Lesson learned.