Cold Stone Creamery

This review is for their create your own ice cream cake. My son loves their ice cream and instead of getting a ice cream cake from the grocery store he wanted to try one of Cold Stone’s in his favorite signature ice cream creations. I picked fudge, peanut butter sauce, and Reese’s peanut butter cups to be mixed in. There was hardly any mix ins at all and the very little that was in the ice cream was near the edge of the cake only. There was no fudge to our knowledge at all mixed in. This cake was a huge disappointment and not worth the $43 that I paid for it, I could have gone to the grocery store and just bought the Reese’s ice cream cake. We have 3 out of 5 people in our family that loves ice cream cake for their birthday, looks like this is not the place to get them.

I was there with my daughter just after school Friday and the manager Kaitlynn was helping us. She was so pleasant, to myself and very interactive with my daughter. The store itself was very clean and organized and it was so nice to be greater by her smiling face. We will be coming back in the near future to make special days even more special.

Went to pickup an order, once I arrived the restaurant was full of people and I went to the counter and was told that it would be 10 minutes. They proceeded to take three additional new orders while I waited for a little over 20 minutes. I though orders should be completed in the order received, instead I'm told that like a waiter you only get one waiter and that allows all the other waiters to ignore the line with an order that no one has started

Service was very slow. Three people behind counter and only one was waiting on customers. The others mulled around doing this and that not even acknowledging customers, even though there was a line, while the other woman did her best to help us. The woman who did wait on us had amazing customer seevice skills. She made the wait worth it.