Chipotle Mexican Grill

We ordered the catering for my son's graduation party and it was amazing. The food was packaged excellently. All the utensils and napkins and bowls made everything so easy. It was so worth it. We had so much food. Everyone raved how delicious it was. The food was fresh and perfect temp. Will definitely use again when we have another party 🥳

THIS location was fabulous! We've been to other locations but this one, by far, is outstanding. First, the doors and floors were clean - great 1st impression. The servers were outgoing and friendly. The cashier double checked to make sure we had everything. The food was excellent! While eating, I noticed that there were no customers in line. Typically, that's when employees start goofing off (at other locations). But here, I observed employees working harder! Cleaning everything, I mean EVERYTHING! Rolling out the stainless steel tables to wash the floors, cleaning the glass shield, wiping down all the counters while other employees restocked and cleaned/replaced bins and prepared orders for pickup. A few more customers came in and they were greeted and served promptly. The entire staff worked so well and seamlessly together - not 1 slacker! No loud talking or goofing off. Very professional. It was such a pleasure to see younger people taking such pride in their work. Five stars to all the employees working on School Street, Mansfield, MA on Sunday evening, 5/9/21. 😊

Order was supposed to be delivered at 11:37AM. Order arrived some time after 12:15PM (after we had to leave). I called customer service they basically said, "stuff happens" and if you want to speak with Product Support I can transfer you to them. So I did, no one answered. I was then directed to a website to provide my feedback. I decided to write this instead. It's too bad you cannot rate the store's service was a Zero as that is what they earned today and I got to purchase lunch twice. Thanks Mansfield Chiptole!

Hands down worst chipotle around. You’ll ask for double meat or extra of something and they’ll give you half the normal amount. They also never have vinagrette but when they do they want to charge you extra for it (never experienced this at any other chipotle). Always a let down so I won’t be coming back.