Stayed for around the 5th - 6th time on Friday. It was students night at Newcastle racecourse the place was buzzing.
I love this hotel, never had a bad thing to say about it also breakfast is lovely, staff are lovely.
Room was a bit dated, but comfortable nonetheless and the shower was a dream! All for less than £70, I couldn’t complain.
Food in the function room for the charity ball was excellent.
Lovely 3 night stay in a very good room ( 007 ). Great facilities including pool, jacuzzi and sauna. Food was good. The conference facility looks very smart and inside the hotel was immaculate. Staff were helpful throughout.
Didn't stay in a room but attended a wedding evening reception. The staff were wonderful and helpful and friendly. Food served was amazing and we loved every second of the event.
Was there for a big function, not to stay. The function rooms were what you'd expect from a big hotel. The function food was OK, no more, but then it was VERY mass catering (hundreds of people) and put on by a charity, so perhaps we shouldn't expect too much.
I liked this hotel the rooms were lovely as we're the staff. The thing that let it down was the length of time it took to serve dinner. Last night we were told to be down for 6pm. Which we did by 7pm all we had been give was a small plate of soup. The food was excellent to be honest but it needs to get it out to the people quicker.
Although the hotel is in need of refurbishment, my experience of the rooms was good. The staff were nice enough, but the breakfast team seemed uninterested and did a very haphazard job of cleaning tables and stocking up table items. The health club area has everything you would want. The breakfast was very hit and miss, I stayed 4 days, and some day's it was goo, and others were terrible. Ordering poached eggs was a risk as sometimes uncooked. We tried the restaurant. One item had to be sent back as didn't come as described, the other was fine.
A lot better than we expected nice sized room with all your needs catered for, great breakfast everything fresh help yourself as much as you wanted
A nice hotel, rooms are a bit old though. Some rooms the A/C wasn’t working during this heat but they provided fans. Need some renovations for the whole hotel.
However customer service was top class.
Location is great while staying at Newcastle and plenty of space for parking and nice outdoor area.
Also a great place for weddings and any other large group events.
Staff were very friendly, if you are in a lower ground room, forget about using their WiFi. It was the only reason I didn't return when I came back a week later.
Booked for overnight after Newcastle Races fantastic location just short walk away. Rooms very clean and comfortable bed. Only let down was at breakfast where staff where not refilling the buffet food had ask a couple times also had ask for plates. Coffee machines both not working correctly too. But in all great hotel.
Well located, nice in a basic way, staff are helpful, have been back a number of times when working locally
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