Churrasqueira Red Rooster

Used to be a regular customer here, once or twice a week, but will no longer be. I ordered a family meal with a large side of pri pri sauce (clearly specified no hot sauce on the chicken so my toddler could eat) when I got home, I opened the bag and could smell the hot sauce. Opened the container and the chicken was covered in hot sauce. Pictures attached and you can see the sauce as well as a few chilli flakes. I called the restaurant to tell them what happened and the lady on the phone straight out called me a liar. I asked for a cell number to send the pictures. When I did she still argued and said I can Uber eats a second order. When I explained to her I will not be doing that as my original order was not fulfilled due to a restaurant error, they had the audacity to say the hot sauce brush was not used continuing to call me a liar and hung up on me. Will never return due to terrible customer service and lack of basic personable communication.

We ordered 3 whole chickens with a side sauce and a small party size Parisian potatoes. I couldn’t order over the phone as no one would pick up after 5 tries. Mid afternoon order and the chicken was completely dry and was largely uneditable. I went to the Red Rooster website and sent an email to the posted address asking for my money back on the chicken portion of our $90 meal. No response in 2 days so I’m posting my review on Google. Definitely not a good experience overall unless you simply like potatoes.

Great tasting food! The chicken breast slices were phenomenal! The cod cakes were delicious! Staffed with very polite personnel! Very clean dining area and restrooms as well. We love this place! We drive past at least 6 Portuguese restaurants / bakeries in Bradford to come to the Red Rooster Restaurant in Newmarket!

The only good thing about this place is the large portion size and the nice looking interior… the meat is so over cooked that when I was chewing on a piece of broken bone it took me a while to realize that. They also don’t allow two people to share a meal, and starter and dessert don’t count. The potatoes are good, but no salt or dipping sauce, and dipping sauce comes at extra cost. Everything feels like a fast food restaurant although the restaurant seems to situate themselves as a fine dining restaurant.

Make sure you count ur pieces. Each chicken should have been cut into 8 pcs. We were jipped about 4-5 pieces and when we called the restaurant to tell them, the lady called us a liar. Like other reviews this lady is famous for not taking any responsibilty for their mistakes. We've been ordering from this location for a yr now and given this experience we will take our biz elsewhere. Lots of other Portuguese places around especially in Bradford.