Tropical Smoothie Cafe

Unfortunately, this isn’t my first bad experience with this location. The wait time is always incredibly bad. Today I ordered through the app: mango magic with pea protein and the southwest omelet wrap. Besides the wait which I almost expected because of my previous visits, the wrap was just wrong. I get this wrap at many other locations in the area with no problem. Spinach, chicken, cheese, tomatoes, eggs and chipotle sauce. What I received was chicken, cheese and what looks like kale. The disappointment when I got home was honestly ridiculous. With the wait time, the orders should be without flaw. The smoothie was good if that’s worth anything. This evening I called to see what they would do to rectify the situation. Her excuse: “our cook isn’t really that attentive.” The young lady said the manager would call me in a week or so to issue a refund? A week or so? She didn’t even know my name so I made sure to give her that. I’ll be going in store to receive the refund. The manager can’t even tend to the rough customers? This location needs a major revamp, pep talk or something.

We ordered two Caprese sandwiches and both came with bread that was toasted in a toaster and the worst tomatoes we’ve ever seen. The balsamic was put directly on the toast and made it extremely soggy. (This should’ve been a pressed sandwich) My apple kale slaw looked old and withered. We have the worst experience every time we order lunch here (which is once in a blue moon) but we always try to give the benefit of the doubt. Never again. Smoothies are always good though.

Always busy. Expect a long wait time. The workers are less attentive as the day goes on. I stopped getting anything from this location as I had to constantly tell them my order was not to standard or not what I requested. If you are there first thing in the morning, you may have a staff that is alert enough to prepare your smoothie just right.

i’ve never had a bad experience with tropical smoothie before until now, the employees were slightly racist since i wanted a particular smoothies without a certain fruit due to health reasons and they were very rude when they said no, but when another customer of the same race as the employees, they happily changed and customized the order for them since there was a shortage of an item.