Buffalo Wild Wings

Update: I tried calling again, and a wonderful employee answered the phone. They offered to help replace my meal. Thank you! I ordered online on 02/02/2022 and got it delivered. Unfortunately I'm not satisfied at all. I got my wings dry with NO SAUCE or Parmesan .....like nothing just dry chicken. I was also missing a side order of fries, the ranch was spilled all over the bag so that was left unusable. They didn't answer the phone at all. I called 3 times and now I'm left with a half made meal, and a loss of money. I just wanted some some wings man im just really dissapointed.

If I could give 0 stars I would. This was by far the worst experience I’ve ever had in my entire life in a restaurant. When I came in there was about 7-8 people total in the bar area. It took 15 minutes before the bartender even acknowledged me and gave me a menu. Then I waited about 35 minutes for a really simple order of boneless wings. Only for it ALL to be stone cold. I would have told the bartender who was taking care of me but she disappeared so I just ate most of it because I hadn’t ate all day yet. On top of that, I got one of the hot flavors of wings and sat here without a refill on my water. Lastly I waited another 15 minutes to finally pay my check and never got asked how anything was. By far the worst experience of my life. Definitely wont be returning to this location ever

Walking in this place was like walking into an endless waiting room as we waited with several others we were told to go to the Hightops it would be easier to get served. When we arrived in to our seats to our surprise there was only 10 people in total at 3 tables in the entire restaurant all waiting for a server. Trinity the server saved the day she was very attentive to every table as the other employees walked past as if they were off the clock. The food was good and Trinity saved our experience. My son said to me if the waitress wasn't there it would have been a no star for him 5 stars for Trinity the waitress.

Friends and I were told they supposedly didn’t make reservations and that the restaurant wasn’t going to be “busy” for the Super bowl. I thought it was weird but assumed maybe it was because of covid restrictions, then again, there wasn’t much social distancing or anything. However, when we arrived it seemed a bit busy, but, was turned away by a host (Noah) who said he’d “try to seat us” once told that we called the manager yesterday about being able to be seated (first time it was my one friend and I who arrived first then my other two came). Did state they’d take more people, only after the game, which there was no point in waiting anyway. Don’t think the person he spoke to was a manager since he was joking around with him after he left the front, then when he came back, the kid had a weird, sly smirk on his face and said that there was no way of seating us so that was a wasted time. I know they’ll get money no matter what, but they’re inconsistent and need to do better.

I called and placed an order over the phone with and employee at the Monticello BWW location. We were told it would take about 20 to 25 minutes. My husband went to the location about 40 minutes after the time we had placed the order and was told we didn’t have an order there. After checking to make sure that I had called the correct location (which I had), I called to speak to a manager. She basically told us that she saw my name in the system but that the order had not actually been placed by the person that took our order and that it was a “human” mistake. I informed her while I do understand mistakes, we had still been waiting for about 40 minutes already and asked what she could do to accommodate our order. I was then told basically that it was nothing she could do it was just a human mistake and we could Re-order our food and wait another 20 to 25 minutes as they are busy. There was no urgency nor any attempt to compensate us in anyway for the inconvenience or time. While I do understand that mistakes happen , the managers nonchalant attitude did it for me and was not appreciated either. Will absolutely never go to this location again. If you’re looking for great wings, friendly staff, and timely service….Try the Dirty Buffalo…

Service was terrible (worst I've ever had) and food was just alright. Host barely acknowledged us and told us to sit wherever we wanted. We sat at the booth nearest the door due to my boyfriends mom having mobility issues, and our server took a while to greet us, which was fine to us at first because it seemed very understaffed. However it took almost half an hour for me and my boyfriend to get the waters we asked for, even though his mom got her drink earlier than us. My boyfriends mom ordered fries as a side and never got them, even when our server told her he would put them in when she asked about it. It really felt like he was actively ignoring us or had just completely forgotten about us (when he first greeted us he even joked he might forget about our table). We waited for nearly an hour after we finished eating, and tried getting his attention multiple times for the check, even asked the person in carryout to try to get him, but he didn't even glance in our direction once even though he was walking around in our section a lot helping other tables and running food. We ended up just leaving cash on the table and leaving, we were so fed up.He didn't even tell us his name when we were greeted, so I can't say who it was.

Good food (for the most part) and a great atmosphere. A very convenient location to get to, adjacent to the Monticello light rail station. It's telling that they survive while four other restaurants that were in the Wells Fargo Center are gone. Now if they could only do something about the pathetic excuse for French fries.