Popeyes Louisiana Kitchen

From out of town I stopped by. I stayed regardless of the line. I ordered and started hearing moaning,groaning,sucking teeth and they had no cole slaw.I ordered one large mashed potato,three new big boxes. Couldn't wait to see what was behind all this "I don't wanna be here and it's mine" attitude, to find a young girl to whom I knew I needed to hurry up and buy and Go. No drinks first off but I missed it by more of the same actions. No large mashed potatoes,no pies with the boxes. I give to charity but I won't suggest anyone go to this place where this goes on. If this is done to every customer a little killing is being made and It's a Sunday night too.May this place have luck cause it needs it.

Bad drive thru service! First time at Popeyes and probably last. I asked for a regular chicken sandwich meal at no time whatsoever I said no Mayo or pickles, but when I got home it was a plain sandwich??? Also they didn’t provide us straws or greeting. We did not order two sides of mashed potatoes, one was supposed to be Mac & cheese, which they even confirmed with us before we got to the window. When approaching the window, the cashier was having her own personal conversation before assisting us.

Ordered online but still had to wait in line at pick up. Line was so slow that 2 of the 3 people ahead of me left without being served. Even with me now being second in line, it was still 25 minutes before a counter person helped me. It didn't get any better as she said at first there was no order for me, but after several minutes she did locate the order. Probably due to my frustration I did not check the order contents then and I bet you have already predicted that both parts of the order were wrong. Only because we love the chicken did I rate this visit a 3.

I went through the drive-thru. That took about 15 minutes. I understood why when I pulled up to order. The unprofessionalism shocked me. The female taking my order was having conversations with her co-workers while taking my order the entire time. Pulled to the window to get my food no greeting, or have a nice day nothing. Customer service was also terrible. Some other girl was getting upset and getting an attitude. So I wasn't surprised my order was wrong. Not the pieces of chicken I asked for, some of the chicken had no skin, the red beans and rice was dried out and not edible. They ran out of the lids for the sides so they started using the lids for the drinks. SMH first and last time I'll just go somewhere else when I'm in the area.

I ordered online at 6:30 pm and went inside to pick up. There was an employee with a missing front tooth yelling obscenities at another customer when I walked in. I was very uncomfortable and wanted to leave but since I already paid in the app, I decided against my better judgment to continue to pick up my order. Big mistake as I was the next target for the mean missing toothed employee. After waiting 30 minutes, I was next at the pick up line and I asked her what part of my order they were waiting on. I could see the order on the counter and it looked ready. So I said, my dogs in the car so I'd like to know how much longer it'll be. She replied, "oh you thought you would be out of here quick, you learned today didn't you?" I found that rude considering I had been waiting 30 minutes. So I asked for a refund. I was told they don't do refunds and that I would need to get my refund on the app. I asked to speak to a manager and she said she was the manager. I just had to leave at that point with no food and no refund. I'm so disappointed in the lack of decency this person displayed. It was truly an dreadful experience and I left feeling really sorry for the other employees working there. I wonder what happened to poor snaggle tooth to make her so mean. I hope she gets some help. I suggest some training in customer service and possibly therapy because she was not provoked to be so rude. I won't be visiting popeyes again.