Starbucks

Today it was so busy we put an online order in while in the drive through. Went inside seen it was just as busy understandable, what i don’t understand is that it’s so busy that the lid on my wife’s tea wasn’t secured well. Two cups instead of a sleeve this is so unacceptable come on look how jacked this cup is anyway!

This place, sigh... it used to be a hidden gem, now it's a dump like the rest of Norfolk. Long, long wait times have become routine and that is no one's fault. However, after a 20+ minure wait time, you'd like your drink to be made correctly, right? Well, be prepared to be disappointed. Drinks are over filled with ice, leaving them watery. They consistently have the wrong types of milks and syrups pumped into them. Cashiers will now stand and chat with other cashiers instead of greeting you and allowing you to place an order. Want to pay cash? Forget it.. "only through the app" they'll say. So disappointing to see this place go so far downhill.

I let the manager know this sign was out at the drive-thru. I thought perhaps it had been put out backwards and the special drink was on the back. She looked at the picture and said "so, what's the problem?", kinda snarky, with a "pleasant smile". I figured she hadn't really looked at picture, so I asked what it was supposed to be advertising. She said rain must have washed it away. No answer to the question. I said I just wanted to let you know. She said , thank you, with another fake smile. Latte was "thin", not rich and creamy. Why bother with Starbucks, or, this one, anyway. But, some experiences are better than others at all Starbucks.

I'm currently at this Starbucks now and I must say, I'm having the best experience I've ever had at any other location. I was given an extra drink for free because they mistakenly made 2 drinks. And the batista must have noticed how tired I was because she gave me a recommendation on a coffee that I never had before. She later came and checked on me to see if I liked it. When I told her that it was too watered down, she made me another drink free of charge. Now I am sitting here with 3 drinks when I only paid for one. Granted, I will be throwing out the watered down one, but still, I've never had such good service.

Starbucks has gone downhill over the past 5 years or so, but this place has made the 1st and 2nd worst coffee I've ever had in my life. Yup! I tried them again after the worst cup and was provided with an ever worse cup. They rush everything through and the results are horrible. Even the food looks dismal and it's pre-packaged. Management needs to be replaced.