I love coming to Zak’s, ever since I was a little girl each year for my birthday! The food is incredible. I love the burgers and chips. Everyone is always so welcoming. They do the best lemon and lime drink!
Do apologise, food was great, so much I couldn't finish mine, everyone with me loved it too. Food was smashing thanks Chefs' and the waiters were really nice, very sociable and pleasant. The music and atmosphere are fantastic as always. 11/10 Cheers for a great meal and time :)
Very nice and authentic American diner serving some great food. I love the food here and it is always super tasty, I particularly love the curly fries here, they are amazing. Service is always really friendly and attentive and the restaurant is decorated in a nice way to represent American diner culture. Recommended if you are a fan of burgers and other American dishes ! 🇺🇸
Good food and service. Would not go to celebrate something special. But if just to eat it's delicious food. We had chicken / rib combo. Ribs was the best we have ever tried. Didn't like the coleslaw.
It was a last minute booking as we were travelling from far and wanted hearty food. Based on reviews we went to Zaks and OH MY GOD did they deliver. Wings are totally out of this world as well as blue cheese sauce. Great portions, fantastic flavours and very fresh.
Ambiance is fabulous and very attentive and friendly team. Zaks need to branch out. TGIF will be finished if they do :)
Overall very positive experience
This was the first time I had seen Zaks waterside in daylight and was in for a shock as I didn’t realise they also served breakfast until 11:00hrs at weekends which is a fantastic choice, the only thing that lets them down on there breakfast is the lack of options on the menu 7 choices all very large dishes as can be seen on the pictures.
Once inside Zaks we where greeted straight away and discovered we where the only customers in the restaurant. This was a shame as the restaurants has options to expand and get more footfall through the door for breakfast. The refillable filter coffee ( thankfully not from a machine like some restaurants ) and tea is a always a winner. Breakfast was very quick to turn up, however if the restaurant had have been full with only 2 waiting staff and one chef I think the wait would have been a bit longer. All in from the time we entered to choosing to receiving our food we waited no longer than 20 minutes . Portion size is great, bigger than J D Weatherspoons and a few other local nearby places. Quality of the food was good as well. The sausage patty was good quality fried eggs cooked to order , however I think the pancakes may have been the microwave ones as I noticed whilst eating them cold patches in them yet they where still cooked.
Staff are fantastic and a definite reason to go back. They smiled throughout where attentive but also left us to talk in private at the same time.
The building itself looks like it needs some TLC in respect of decorating. Admittedly they are probably open 7 days of the week 9am until 10pm but I would recommend maybe closing for one or two breakfast shifts to bring in the decorators . As you will see by one of the pictures I took a wall which is meant to be white has gone yellow with damp which means it can’t be healthy to work in for 9hrs a day or for customers to eat there food near.
All in all this is a good restaurant that I would have no hesitation recommending to family and friends alike and would hope to see them get there internal redecorating up to date. I spoke to one of the waitress on the way out and she said the restaurant has been the same as long as she can remember.
Really outstanding customer service
I ordered two burgers with Fry's and I made the mistake of not realising which Zak's to collect it from. I have a dogey foot and for me to walk to the other Zak's would have meant a lot of pain. So I was fully expecting a refund and disappointment. No.....they had a staff member get into his car and collect it from one Zak's to the other where I was. THAT is brilliant customer service. I don't need to tell you the burger was delicious because they always are, but suffice to say this is just another reason to go and sample this great establishment. Go here.... because it's brilliant.
Thank you Zak's
See you again soon.
We didn't actually eat in. I ordered a takeaway. Staff very helpful and efficient. Didn't have to wait long. As a sunny evening we ate in our garden food was delicious as always. Burgers cooked to perfection together with curly fries and coleslaw .Best evening meal of the week.
Over the past 14 years of living in Norwich visiting Zak’s has been “our place”
Every birthday, celebration and just because has seen us enjoy the hospitality and good eats that Zak’s provides with ease.
I’ve eaten every burger on their menu and enjoyed every float, I’ve not only made a mess of myself with the those darn good ribs but I’ve enjoyed watching my children do the same year after year.
It may seem trivial enjoying such a thing but growing up with no family or any type of tradition it means a great deal to have constant to remember so many good occasions by.
So after being unable to really enjoy eating out for well over a year at the first opportunity I booked a table, Sarah (my wife) and I had not had any type of date night in such a long time because of what we’ve all being going through and where better to book first than Zak’s !
I honestly wasnt sure what to expect as it’s billed as having to dine outside.
We arrived, hats coats and gloves at the ready wondering if I should have bought a duvet but I have to say I was pleasantly surprised at the effort put into making the dining experience as pleasant as possible.
First thing you see is a Zak’s caravan wafting some amazing smells into the air !
Friendly staff led us around to the outdoor seating area where we were met with warm patio heaters and comfortable seating and space oh the joy, a really good evening.
Amazing food, as good as ever.
Lovely views of the river and Cow Tower from a nice outside seating area. Very pleasant staff but were informed of my onion allergy and then brought out food with spring onion all over it. The burgers were really good and we were not waiting very long. The spare ribs were apparently very succulent and tasty but as they were sprinkled with spring onion l wouldn't know. Not too expensive. Would definitely recommend.
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