Yi Jun Wong
Typical Beefeater, food ok, great service, reasonable price. Can get busy at times but service remains great.
Stephanie Hull
First time I've been here the food is amazing the service is brilliant and the atmosphere is so relaxing.these are to of the starters potato skins with bacon and sour cream dip and nachos.
Claire Dragon
Been here numerous times & it's a lovely atmosphere, friendly & helpful staff & the fillet steak is amazing! 🤤🤤
Si Christopher
Visited the Griff today and had a great afternoon.
Despite the restaurant being busy we were looked after efficiently, our Sunday lunch was excellent and was also good value for money.
Good potions with everything fresh and served piping hot, extra gravy is a must!.
Lots of parking too which is certainly a bonus.
The place has a good vibe about it which much be contributed to the staff that seemed happy and extremely helpful, we can be pretty fussy with certain aspects with out food but all of our needs were met.
The staff deserve the all plaudits, from the kitchen to front of house, thank you to Ellis who oversaw our table, polite, friendly with nothing too much trouble.
We will certainly return.
Nova Chap
Went for Birthday breakfast treat. Nice freshly cooked full English. Efficient, friendly, service and when the waitress found out it was my 66th she presented me with a box of chocolates from the team @Griff, a really thoughtful touch!! Thanks ❤️
h l
Came for breakfast before heading out for the day. My children were very happy helping themselves to croissants, pancakes and endless cups of juice (amongst other things). The staff were friendly, the place was very clean and it was very calm inside. Cooked breakfast had to be ordered, but could have ordered endless amounts of time - whilst everything else was help yourself. The selection wasn't the biggest, but it was enough!
Alex Drummond
The big plus is its attached to the Premier Inn. It's straight forward Pub Grub and the staff are attentive. Watch out for the "meal deal" it's a bit like Easy Jet - they'll sneak the extras on the bill. I'd prefer staff to state: "that salad is £3 extra, that sauce with your steak is not included so that's also extra" and so on. Reading the complex t&Cs on a busy menu when you're tired and hungry is technically possible but staff being upfront would be better. Although I was there at 6pm they'd sold out of the T-bone steak deal promoted this week.
Cheryl Newman
Very busy morning as it was a Bank Holiday. But staff were friendly, welcoming and the cooked breakfast in particular exceeded expectations. Natasha - one of the waiting staff, in particular had a lovely way with customers. In particular, when there were two children being served hot food when their parents were away from the table. She was extremely nurturing and natural with them, whilst informing that the plates were hot and to be careful of them. An all round lovely experience.
Daniel Rowberry
A nice place. The service is good, albeit sometimes inattentive. The food was decent, as long as you're just looking for pub grub and not a michelin star meal. I enjoyed my burger (although more green stuff would have been nice), the salmon and risotto was REALLY good, but the lobster tail you can add to the steak was disappointingly small. All good for the price though. Staff are eager to please and were quick to fix any issues we had with the food. I'd go back there (and will!) just remember it's a Beefeater, and adjust your expectations accordingly.
MRS DUCK
Had lunch here with friends yesterday. 2nd time we've been and I've had the fillet steak.
Beautiful steak and cooked to perfection. The ribeye and pies the others had went down well too.
Service great. Young chap, who may be a manager was friendly and looked after us well.
Will be back.
Ellis James
We came for Sunday lunch and had the ultimate Sunday lunch which includes all three meats, chicken, beef and lamb. The meats were delicious and of a high quality and, so were the steaks. The staff were super attentive and very friendly. We will definitely be returning and recommending the Griff House.
Joe O
I've been here a few times, and the food has always been very good. The portion sizes are reasonable and of good quality.
The service can be a little slow, but thats because they could do with more people on duty. The staff are lovely and try their best to compensate for the lack of people on shift.
The prices are average for this type of establishment.
lilly pulcian
Welcoming entrance from Romana , the waiter Ethan was lovely and kept checking on us. The Sunday roast was cooked to perfection and had the cookie dough and ice cream for desert. Will definitely be back. Thank you 😊
M Mesgarpour
Friendly staff. Our steaks were rare rather than medium-rare. However, we have got freshly made new ones in a few minutes which were great. One of the best Beefeaters that I have been recently.
Victoria Gill
We booked a table for 8 people, for 5pm today, we were seated fairly quickly, the starters were bland, the food took forever to come out, once the meals arrived the potatoes were green and chitting, (I know as I have an allotment) I told the waitress and she said she would speak with the chef (chef!!!!!!!!!!) My Mums potatoes were exactly the same, we had a very half-hearted apology from the waitress, who really didn't give a toss, we had to ask another memeber of staff for the childrens pudding, which was over half an hour wait, slow service, no care, no attention to detail, I had to pick 2 knives up from the floor before even sitting down, this is a child friendly place so why are they allowing knives on the floor, health and safteyconcerns here? Once the bill arrived there was no discount for the out of date green chitting potatoes, no apology from the chef, the waitress really didn't care, no comment from the manager, whilst we were waiting for the bill, the table behind us also sent their food back, what a joke this place is, please please please DO NOT eat here. One star is very generous.
Bev Thompson James
Visited yesterday for my birthday and we had a lovely meal and started off with a lovely friendly waitress but it was a bit spoiled at the end when it came to the bill.
I was over charged for my dessert by over £2.00 which was on the saver menu but I got charged full price, when I queried this she said as she had taken over from somebody else she was not aware I had ordered it from the daytime saver menu. Surely the staff should know what items are on the daytime saver menu ?
Then I had ordered a 3 course meal for my 2 children. It states £5.99 for 3 courses and a drink of squash.
On the bill I had been charged separately for all 3 courses which meant around 70p on top of each one. Okay this is not mega money but again when I queried it she said "did you order the squash with the meals ?"
I said I thought it just come with the meal, your menu states 3 courses and a glass of squash, I wasn't offered it nor did i order it, I expected it to come with the meal. If I go into Macdonalds and ask for a childrens meal they ask me 'what drink'. they don't overcharge me and then say it's my fault for not ordering the drink. I asked am i going to be charged more because we didn't get the drink we should have had ?
The waitress replied that the only way she could now put this through as a 3 course meal was to add the squash on to the price and then that 'should' amend it.
She did this and not only did we not get the squash it had added a further £1.10 to our bill.
Again I said this is not right so she went and seen the Manager.
The third bill we had was still not right and I was told it is right as the manager has checked it.
I said she needs to check it again as the dessert i had had been discounted but the childrens meals were still too much.
At the fourth attempt and me getting my partner to add up our bill on his phone we actually reached the correct amount.
We are all human and mistakes can be made by anyone but between the waitress and the Manager not one of them apologised for the inconvenience or the mistake in the first place, if anything I was made feel like I was inconveniencing them. I actually apologised for pointing out their mistake and said 'sorry I don't mean to be picky but I don't want to pay more money than i should'. Not one of them said anything to that comment.
At no point was anyone rude I am not saying that, but this was not a nice experience and put a bit of a downer on what had initially been excellent service and a gorgeous meal.
Had we have received an apology instead of being made feel like a nuisance I would have left a 5* review.
I can see from previous reviews that you do not reply to peoples issues, good customer service is to answer all reviews, good or bad.
Austin May
Service was fantastic, food was delicious. All staff were professional and polite. I recommend booking as this place is quite busy. We never booked but the staff and management bent over backwards to get us in. Will deffo be making another visit soon! :)
Tracey Pursall
Birthday celebrations. Haven't been for a while, my favourite place ,my family to.service was brillant, clean, very polite, well presented staff.Didnt wait for food long, pipping hot beautiful Sunday lunch,good price, good value , excelled yourselves I must say, my partner had lamb, beautiful , fed nor vegetables needed but excellent , mixed grill, and children's meal , nothing left on any of our plates. You have nailed it for us.Thankyou for making my birthday an enjoyable one . Finished off is beer garden still immaculately kept. Few dangerous things need looking at in tree area I must say , few benches need replacing but loved it.
Roxanne Clark
Just came in with the family for a Father’s Day treat and I was sadly disappointed with the food! The staff we’re so lovely though and helpful, my little boy chocked on his steak and one of the waitresses come straight over to make sure he was okay.
Vikki Pearson
Had a meal here with my family today , was lovely � Havent been there for years . Our waitress was lovely too . Reasonable priced definitely recommend.
Sanita Dhami Sahota
I ordered a buttermilk chicken burger and the bun was burnt , the chicken was just three small fried strips and the smallest amount of blue cheese sauce. I then ordered dessert and it was cheap tasteless ice cream with an ok brownie. The staff I did make aware of the burnt food and they said nothing . First and last time there.
Lindsay Orrell
After asking four a table for four and once seated, we were asked if we'd like drinks, I replied with "do you do fruit shoots?", Blackcurrant or orange?2 Blackcurrant please,
Later order the one course with squash, for kids, the menu stated nothing anything about children's squash, carried on, food eaten again still no mention on squash, plates taken away and I questioned bill... if fruit shoots were squash???
Answered: No
Ok so why when I asked if you did fruit shoots did manager not asked are you dinning as kids get a squash,
Or when we ordered kids meals did it again not get asked what squash blackcurrant or orange was it they wanted,
After meal I asked waitress if fruit shoots were squash, No she replied, I said ok, she said does it not state this no I replied,
She said that's not good...
So after all said and done, not clearly implemented that a squash is a cordial from behind bar and doesn't include the other kids drinks on menu, and also didn't even get offered the squash was had then already payed for no offer at all,
Sounds petty but the two fruit shoots weve been charged for were over £3.50, I can get 12 for a £5er,
Just think how many customers having this happen to them on a daily basis,££££££££ all adds up!!!!!
Blue Bullet
Let’s start off with the good. I had their fillet steak as a main and I believe it’s one of the best fillet steaks around. I have been many places and beefeaters fillet steak is full 5 stars. The starter was nice too which was loaded potato dippers, my only recommendation to them about this is being like cut up cheese boat strips or being loaded potato skins and not very very thin slices that are topped, but that’s personal and it doesn’t take away from them being nice. Now the service side. Warm friendly greet by gentleman, was given enough time to decide by lady server, courses came in good and acceptable times. My hang up was the general rudeness/frosty attitude that was given by lady server. I want to be clear I do not want her to lose her job as in this Christmas period she may have had long day with full restaurant, rushed off her feet with many rude clients that have had far too much to drink. That being said I felt in the service industry and with us being no trouble to her, we did not deserve the rudeness we received at times. To me it was only thing that let down my experience, but I get feeling it had been an awful shift for her with certain customers and that’s why I don’t want her sacked but only mild words if any action at all. I would certainly recommend this restaurant and what I ordered and I’m sure that service complaint was a one time thing and definitely recommend a visit as family, couples, friends or alone. I will certainly be going again.
Faye Walker
Poor service on arrival waited 5 minutes after 3 staff didn't acknowledge us before we were asked to wait 15 min for a table, restaurant was half empty. Eventually showed to a table sat and waited 20 minutes and eventually I found waitress and asked if anyone could take our order. Food came quickly but my chips were cold, waitress came and swapped them with another bowl of cold chips eventually 3rd time lucky chips arrived hot! We wont be going back!
Lee Frost
Because of work i was staying in the premier inn next door to the restaurant and i ate there the 5 nights i was staying and had a different meal every night.
The food was excellent everytime, one of the best I've eaten in this year.
The staff and service was excellent also.
Hopefully i am booked in again the next time I'm working in the area.
Stephen Law
enjoyed meal must say there portion control on the prawn cocktail is bad and having vingar sauses on the middle of table would be good like 25years ago like then they had a smart unioform
Katie Sarah
Had a big meal for my birthday today � had an absolutely wonderful waiter who couldnt have done more for me and my family, full of personality and so helpful with the kids � food was fantastic as usual, everyone was happy with the service we received �
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