Nanglo's Cafe

I waited 50 minutes for poached eggs on toast… was understaffed and staff were unwelcoming, poorly managed. Tables were cleared but not wiped. Our food was put as number 61 and we got given number 51 so they were constantly looking for our table and hadn’t changed the number after the first time. Just an unpleasant experience.

Went 03/22, ordered 2 seafood baskets, both came out well overcooked and dry, asked 4 manager to look at, she agreed and replaced them. Thing is they should not have been presented to us in the firsy place?. So the cook and the waitress didnt notice they were burnt, or just dont care? Not good enough.

Was craving for some real good scone and tried it here at Dome and didn’t disappoint. It was served warm and just the way I wanted it to be. They also offer an all day breakfast with a variety of freshly cooked meals. They have nice coffee, too. Big coffee shop conveniently located near other shops. Staff was friendly and quick to deliver our orders. They provide kids some art stuff, too.

Placed a take away order and was asked to produce vaccination ID whilst only waiting for takeaway. After being told really we could not sit and wait for our takeaway as there was another customer sitting waiting for them to take away also. Being COVID safe we didn’t sit in the same location. We proceeded to tell the young man who would not listen. I spoke to the manager who was very apologetic and refunded our meals. To then receive our meals after we got home we did not receive neither of the meals we had ordered, we then had to drive back to the store and for our actual order. That was not all there, I then rang the store to then be told if I send them my address they would send out a voucher. Today I rang and placed a phone order so we weren’t placed in the same situation as last time. Whilst paying I asked about the voucher, to them be told the manager wasn’t in store and no one could do it. I left my email so they could email me the voucher to then have the store manager ring me and tell me that she could only do it with my address. One would think that they would have filled out the voucher and left it there for me to collect next time I was there. They can keep the voucher! This store has the worst customer service…