Nando's William Street

Having eaten at one too many Nando’s over the years, this one has most definitely been the best one I’ve eaten at yet. It’s hardly an exaggeration to say that the chicken was perfectly filleted and basted in the signature Nando’s sauce. If you’ve had a bad experience with another Nando’s out there, this is where redemption lies. A solid 10/10 for me!

Zero star for the staff, she won’t respond anything and keep talking with staffs (fun). I never ever had this experience at this location. (Indian lady the time I visited 8:30Pm Monday 4th April 2022) please take an action to this and won’t loose customers like me. The manager was helped me to get things to done, he’s amazing.

Worst place ever for dining in. The staff lost my order which was a simple chicken wrap and made me wait for the whole hour for it. In the end I requested a refund and didn't receive my order at all. It's interesting how long i would wait if I didn't follow up? So working day with no lunch. None of the staff members have apologised either. Highly recommend to avoid dining in at Nandos. Sounds like they are unable to serve customers

I went in and want to put an order for take away. A staff standing right behind the cashier with nothing to do but she can't put my order through as she said I need to scan the code and order myself through my phone. I told her I am not very good on computer technical things. She did not help. So I have to leave. What kind of system Nandos has?? You are discriminating on the people not good on internet technique. How about the older generation.? That is Not good at all. And Bad customer service. Very rude.

Very disappointed, the service was terrible. I ordered my meal a certain way, they confirmed it was OK then took payment. When the meal came out it wasn't what I asked for and let them know and the person serving took the meal and returned saying they could not do what I requested. I explained you cannot tell customer they can have something, take their money and then go back and say they can't have it. I also explained that every other nandos have had no issues with this request. This is very poor customer service. I can only hope this review helps whoever was managing tonight that they need to own their mistakes and not let the customer deal with it. However looking at the earlier reviews it seems like this won't happen. So I'm guessing it's the owners decisions. Nandos, sort them out!!!