The Steakon Northbridge

I've stayed here a number of times & enjoyed the friendly & professional service. It's very clean, comfortable and central to Northbridge and the city. Walking is very do able, otherwise public transport is handy. There is a nice breakfast in the morning at a very reasonable price & dinner if you wish to dine in.

Really disappointed with our stay! Have stayed before and never had a bad experience like this .. asthma puffer left randomly on the floor, floors were really dirty, and it appeared to look like somebody urinated on them wall .. didn’t expect 5 star for the low price but really unhygienic. On a positive the breakfast was good and so was the customer service.

I don't often write reviews but I have to write this one because of how upset I am. This hotel is a joke. After staying here multiple times and paying using the same debit card they decided it is not good enough anymore because it doesn't have my middle name written on it. Provided them with my partner's debit card but the arrogant people won't accept it either. And cherry on top they cancelled by reservation 24 hours prior to stay knowing fully well that I won't be able to rebook. Not sure what is wrong with this hotel but there is something seriously wrong.

The hotel is decent and the price was good but my partner and I have called reception over 5 times (!!!) (My partner twice and myself over 3 times) today after we checked out in order to get a tax invoice mailed to me. The same lady was answering both of us, and after 3(!!) conversations with her I still don't have the invoice in my mail even though all my details were taken during 2 out of 3 conversations. Every single conversation we had with this receptionist was difficult and amounted to nothing, even after she assured both of us the receipt would be sent. The first conversation with my partner resulted in "If I can mail it to you I will" and she simply hung up without taking any details. She was very difficult to communicate with and seemed to lack the proper English skills for her position. I am not sure if this is a language barrier issue, but we just need a tax invoice and don't understand why we have had to go to this length to get one. We also sent an email to the hotel requesting the invoice after the failed conversations and still received nothing. It's unacceptable that I have to beg for something that is supposed to be issued by law and still not receive it. Absolutely horrible customer service experience, a waste of our time and energy, and I don't think that the mentioned receptionist should be answering the phone