Galaxy Lounge

Would give zero if I could. Had booked for our birthday and confirmed with multiple emails to the manager and turned (15mins early) up to find out that they gave our room away because they rang the wrong mobile number the previous day to do a final confirmation. They didn't bother to even try using the email they were given when I booked (and had previously messaged us on) to try confirming. Furthermore, the attitude of both the door staff and the manager (Wvendy) were disgusting. Not even so much as an apology. I, and all our friends who were with us, will never go there again. Try HITT Karaoke over the road - they were amazing.

Incredibly disappointed and actually quite frustrated with this place. I booked a room for my 21st birthday a few weeks in advance, also confirmed the room via text message a few days before the night. Spoke to a staff member over email whom told me the room "OPENS AT 9PM". I arrived at 10:30PM as I was lead to believe since im paying $700 for the room I can come whenever I want & I have it all night. *SIDE NOTE* I get I came 1.5 hours after 9pm but no body ever told me I needed to be there at 9 otherwise the booking was void 🚨 When we arrived the rude bouncer told us we're late and our room has been given to someone else. No where do they tell you that you need to arrive at 9pm or this will happen. Obviously because they do not ask for a deposit they kick you out if you're not there straight away. Something I would never have known as a first time customer and something I definitely have to write about to warn first time customers. Also 1 missed call by unknown number 20 minutes before we arrived was enough for them to pull the pin on the room . No text or warning this is how their 1920's system works. Absolutely Horrible Service and woeful system. Went across the road to dragon karaoke, $130 cheaper & amazing staff.

Room was well equipped for Karaoke. That's about as good as it gets. Staff were, for the most part, friendly and helpful. However the booking was misinformed. We were told the room would cost $500 and that this cost covered the food and drinks. We were a group of 8 people and unfortunately we were unable to order the food and drinks that we wanted. Sadly, we felt like 'just another customer'... I'm not sure what sets this karaoke bar apart from all the rest. Perhaps the decor?

Great place for karaoke. Room is more spacious than other karaoke places. The food is a bit expensive for the portions but is worth it when you get a room when you hit a minimum spend. It's also unlimited time. The staff don't seem to have the same rules. One staff member will say we're allowed something and another will say we're not which makes things really confusing. There's also no BYO.