The Yorkshire Lass

I’d like to preface this by saying I’ve been to the Yorkshire Lass many times this year and will continue to do so. Today the establishment had an off day service wise which I will talk about here. All other of my many experiences have been top class which is why they deserve top marks still. We arrived for our booking and were told the beef was sold out and only gammon or chicken were available. Although not ideal and our first choice we went with ordering the gammon. Despite the fact it was an off peak spell for the establishment with spare tables aplenty… Service was not on the ball today. Knives/Forks pots were empty and not stocked up, neither were the supplementary sauces such as Mint. Empty plates were left for a while on tables before being collected. Despite this it took just over an hour to get our dinner out. Anyway, the waitress came to my table at the hour mark and asked if ours was a takeout order. I said no and became worried. Five minutes later the waitress returned with the food and announced they were chicken dinners and not gammon. I told the waitress we ordered gammon who then went to speak to the kitchen. When she returned she relayed the information that apparently we were told gammon was out of stock which was a complete and utter lie, it was only the beef that we were told was not available. Now, someone behind the counter has either made a mistake, the chef could have fancied the last few gammon slices for themselves or more likely they took so long to get the food backlog out that they overused the gammon originally available an hour prior. To me, this whole review would have been avoided if I wasn’t blatantly lied to my face. Admitting they’ve made a mistake I’m fine with, but please don’t put it on a customer who has done nothing wrong. We ended up eating the chicken dinner which was lovely quality at as always. I’m always fair with my assessments. I just write this today because the service can’t drop the ball again as I like this place and want it to succeed. Our tables were not the only ones with issues with orders so some of the service team / kitchen team of Sunday 3rd September need to up their game from here on out. Thank you for your time.