Went to the Resaurant at Rugby branch and there was a short queue (probably as it was a Monday.)
A relatively short while after I ordered a young lady (Olivia) came over and apologised as a mix up in the kitchen meant one meal had not been cooked. She gave us the option of having 3 meals immediately or all meals together - opted for all meals together. She provided free drinks while we waited. When the meals arrived she offered a refund due to the wait. When I went to the counter after we had finished, she again offered a refund. As all the meals were excellent, I declined the offer. I was then given free cakes.
Well done Olivia - She could have said nothing and had 4 dissatisfied customers- instead it had made us want us to eat there again.
It's a really nice place, everything is tidy and well positioned so it's easy to find. The parking was good and close to the location. Cafe was great but expensive but its definitely worth a visit.
Arrived at almost closing time. We found what we were looking for. Really helpful friendly service from the staff, especially a lady called Michelle. Customer service as it should be. Thank you! We'll be back! ;o)
Went with my daughters and grandchildren to visit Santa! Such a beautiful woodland walk grotto! Bc! We had a look around the shop! Had a lovely cappuccino in the coffee coffee shop! Lovely sofas!
The staff were very good especially one of the gardeners who helped us choose the right plants.
The wait for food was longer than we would like, however it was lovely when it arrived
A nice location with good quality products to choose from at reasonable prices,good outlet stores, and a large café area with plenty of seating and ample free parking.
Good food within a very pleasantly furbished setting. Enjoyed a tasty, well cooked breakfast and decided to have lunch there too. Would recommend visiting the nursery and the available shops.
Great garden centre plus shops inside, not to mention the fab restaurant with an excellent selection of cakes! Well worth a visit
Garden centre was lovely. (Cafe 1 star) We visited with our son and grandchildren.
We decided to have lunch there as the children were hungry. Big mistake!
We waited 30 minutes in the Queue to order food. And almost an hour for it to arrive. Spoke to staff on two occasions to ask when our food would be ready.
Staff were coming out of the kitchen with food, then taking it back in, then coming out again. It was like watching a scene from Fawlty Towers. Never again.
One of my favourite trips out, great selection of plants, garden stuff, homewares, gifts etc. Topped off with good coffee and delicious cake, what more could you want!
My first time at the Ruby Dobbies garden centre very impressed lots of variety in the garden plants 👍 enjoyed looking at the sale plants always a favourite with me love bring plants back to life.
Lovely spacious restaurant enjoyed a free coffee with our Dobbies club card👍😊 will be returning soon.
Visited yesterday for the first time. Relaxed atmosphere and good selection of garden products.
Cafe food was delicious and served quickly by courteous staff.
Small person with us loved his session in the Soft Play area.
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