Dairy Queen

I rarely write reviews but when I think they are deserved (positive or negative) I do. In this case, I specifically want to call out Sammy who works at this location and decorates their Ice Cream Cakes (I asked for her name once I saw the cake!) THE MANAGER AT THIS LOCATION SHOULD GIVE HER A BIG RAISE! I had an Ice Cream Cake order with a very specific/complex drawing request outside of the templates you can choose from. Sammy did an incredible job with this cake decoration and it was so well done, that the cake became such a special part of our birthday celebration! I would highly recommend Ice Cream Cake orders to anyone from this location and I want to specifically thank Sammy for such an doing such an amazing job with our cake and handling our complex request with such care! This location is incredibly lucky to have an employee like her.

This location is hands down the best operated Dairy Queen in the Eagan, Apple Valley, Rosemount, Burnsville area. The staff is always friendly and plentiful, something most DQ's are lacking. Service is fast, friendly and accurate. Payments are completed quickly. There is a second window that is used to keep the drive thru moving. There are enough staff to start making the orders quickly and have them ready as you approach the window. All together they are just much better at the real business of Dairy Queen than most other operators - the real business is SERVICE. Great job employees. Great job management for hiring qualified employees. Good job management for hiring and staffing appropriately to provide the customers what they deserve!

The cashier must have been new. It's Dairy Queen...locations are always different. I'll give them another shot but I wasn't impressed the first time. One car in front of me and I waited in line for a long time. My order was wrong and I got refunded for some of it, but they still charged me for things I never got.