Panera Bread

as a panera rewards customer I find my self at a nearby panera at least 5 times a month. I've never been unsatisfactory with there customer service and the overall quality of their delicious menu items . Today was my first time visiting this location and all I can say is the atmosphere in there was unwholesome. I had a long wait at the counter without being attended to .I ended up just getting out of the line attempting to purchase a gift card . The dining area was met by a huge stack of used & unwashed dishes that was kind of hard to ignore as you ate . All throughout the store there was these big piles of these unwashed dishes. Inventory on the counters made the counter look unappealing

Service was 3 star. Cleanliness 4 star. Meal was 2 for the cost and taste. We spent $40 and got a half turkey club, bowl of chili, blue berry scone, and green tea for one person and a half a mac n cheese sandwich, cob salad with frozen meat and frozen egg, refrigerated brownie and green tea. We took back the salad as the greens were sour and wilted traded for a bowl of soup that was okay but clearly Cambles chunky chicken soup and they through in a cinnamon roll. The cinnamon roll was dry and hard. Save your money and go to coworker Bakery or Chlis.

Cleanliness was good, food was less than desirable, especially at 32 bucks for two (cold)chicken sandwiches, two small drinks and a bag of chips for each. No ice at the dispenser. One good thing is it didn’t cost me anything, I’m using all my gift cards that i’ve amassed in my junk drawer over the last 20 something years. And as i promised from my Dog Haus review, I did not tip prior to trying my food.

Not sure why the reviews are so bad here. My experience was pretty good. Service was the standout part for me as the food typical fast casual, so wasn’t expecting to get wow’d but when I want a chicken salad sandwich, Panera is my go to. Bread to so soft in the middle but with an awesome chewy crust. Added a cucumber salad to make half and half order for an extra $1.99 and won’t make that mistake again. It wasn’t bad, but it was a little bland and paying extra and not getting their chips (which are the best kettle chips ever) or their bread (which is also pretty awesome) was a disappointment. For the other half sandwich, we tried the chipotle chicken and my GF loved it. Great way to share a quick bite for lunch. As for the service, I did pre-order while getting gas at Costco next door. When I walked in, I really didn’t know where to go or what to do. There were people standing around and there were signs to line up, but was a bit confusing because people weren’t really lined up. So I asked someone if they were in line and he explained that he was waiting for his name to pop up on the order screen which had one half of the screen for ordered being prepared and orders which are completed. Makes sense, right? If only I knew. So I scan the screen for my name and didn’t find it. A kid that helped me earlier came over and asked if I had questions and when I told him that I prefer-ordered but didn’t see my name he offered to check. He promptly came back and said my order was ready and being bagged which is why my name wasn’t up there. Cool. Walked up and got my order. Last but not least, why did I need help earlier when I already pre-ordered? Well I love the baguette and since I wasn’t getting any due to the salad, I wanted to buy one. Unfortunately, the website didn’t have the option for adding a baguette even though other bakery items are and it was an option for a side. Some minor kinks to work out, but nothing that will keep me away from their chips, baguette or chicken salad. Not add chipotle chicken to the list for my GF. Pro tip: this location has a drive through!!!! Had I known I would have tried that, but this is not my local Panera and drive through a are rare at Panera.

I went there to have a bowl of soup. I ordered French onion soup, which the girl said came with bread. When I picked it up from the window, The bowl was only 1/2 full of soup. And the guy in the kitchen said they were all out of bread: I had a choice of potato chips or an apple. The soup had 4 croutons & a few shavings of cheese. I said about the soup being only 12/ a bowl. He said it was a measured amount (3 scoops). I ate it & was still hungry. Not coming here again.

My wife and I each ordered the Margerhita pizza. 10.99 x 2. It was as dry as the cardboard box it came in. We would have had more luck with one large Albertson frozen pizza for 3.99. A disappointing waste of money and time. Does anybody test-market this stuff? Do they deem it good enough? I give it one star because there's no option for no star. Even when a place isn't very good I don't usually feel compelled to write a bad review, but this was way beyond acceptable.