Jack In The Box

I would like to take the time and say 5 stars to this place because of their customer service. I go there since I drive Uber at night and usually order through the app. The place is quick and food is great. Only 2 times has there been a mishaps on my order but when I spoke to Yair (I think it’s spelt right) he was so nice and apologetic enough to remake the order and that made me feel like this place cares. Also the manager at the drive through window (can’t remember her name (Carmen)? Was so nice and apologized once I brought up what Yair said in the notes. Again, no place is perfect nor do I expect them to be but to handle customer service this way and to make things right is the key. I worked as a restaurant manager in Bellevue for years until I fell in love with driving and know the ropes to treat others with respect and correct mistakes so must say this place gets 5 stars 🌟 Thanks Jack in the Box Crew and also to the cooks in the back I can’t see or talked to but they are working hard and the backbone!

Ice cream machine is sometimes out of service and when it is it's out for days. Location has some homeless people coming up and asking for change. Other than that it's pretty typical for a Jack in the Box Update: Ice cream machine hasn't been out for awhile and no homeless people coming up to our care but this location is still pretty typical. Nothing special about this location

We ordered two spicy chicken sandwich meals. Chicken was crisp and spice is on the mild side. They upsold us on cheese (dosen't come with it) and the two big slices of tomato made it too liquidy for eating in car. Fries were hot and crispy. The soda was okay, but they need to adjust the carbonation. Over all, for only $10 a meal not bad drive thru food.

I am a truck driver and was having trouble finding a place to get a hot meal. I ordered on their app and the drive thru worker was very nice when I walked up to the window. I had a worker in another city flat out refuse to serve me. They park people all the time and bring food out to them, but this gal WOULD NOT, bring my order out to me, since it actually benefitted a customer instead of THEIR wait time statistics, (which is a complete lie when they park people, making corporate believe they've actually served the order)....some people talk about walk ups being dangerous, but there are ways to be safe,,,,plus I am an adult and know to look left and right before crossing the street 🤟🙄🤨🤦 I am so glad this Jack in the Box wasn't like the other one. They didn't make me feel bad that I drove an 18 wheeler that couldn't make it through the drive thru. Plus since it was my first time using their app, I got a 25% off code. Thank you to the drive thru guy for being awesome and getting me my hot meal on a very cold Wednesday morning. Good food, good deal, happy camper.

Welp... Try to get food here again after the first time they had closed 20mins early then the time that says they are open. Anyways order from postmates a triple bbq brurger that had two patties and order a large shake and got a small. Fool me once shame on you fool me twice shame on me. Never again will i return to this franchise.