Janine Haslam (J9)
The ice cream is excellent. We had 3 different flavours between us and we will definitely be returning to try more. The cones were very tasty and fresh. There are 3 fridges full of different flavours, one of which is all sorbets. If you want a really good ice cream then head to Scoops, you will not regret it :-)
Michael
Went here as a back up plan as the closer place in Fareham was shut on a Saturday afternoon! Thankfully was not disappointed! The portions were huge and tasty, the milkshakes were really good and my daughter had the fruit sorbet which was fantastic. Everyone was very happy....and very full afterwards! Not too busy when we went, clean and comfortable. Would recommend.
M E
Delicious, nicely made , very filling 😋
Hussain Amin
Best dessert place in Southampton by far. Honestly a hidden gem, providing top notch service and a variety of unique flavours. A must try.
Akshyay Srichandan Mahapatra
Nice people. Clean environment and good food. So many ice creams to choose from.
Andy Darley
Great service, yummy ice cream 🍦 😋
Momtaz Azad
Had a great time out with my family in Scoops! Was so full having delicious desserts! Can't wait to visit again....
Chasie Boswell
Awesome place Cambridge should have one. Great gelato awesome customer service.
Soni G
Absolutely amazing desserts! Super tasty... LOVED IT!
Zak La Gumina
Great range of flavours, well presented and open, airy frontage.
Updated July '22, still providing great service and products, and the open frontage really is a bonus.
Coffee is so tasty.
Baz R
Nice and quiet and a clean place to chill out and have an ice-cream. Althouh i use other places nerby but staffs at Scoops Gelato Southampton are caring.
Jordan Collings
On the 5th of January 2015 I was lucky enough to stumble upon the establishment "Scoops gelato Southampton" with some friends. To my delight, upon entering the store we were peer pressured by an employee (the charming Karina) to try all of the flavours behind the counter. As dairying as it is. We accepted. I will now list to you my highlights and regrets of the tasting session.
We decided to start in the top right of the counter which was, on this particular day. Coffee. Now don't get me wrong, Jordan is far from coffee mad. However this coffee ice cream was a joy to have in my mouth. Personally, it was a 4.5 out of 5. Great start Mr scoops. We move down the counter to the nut department. Nuts in question: Pistachio and Hazel.
Both strong options however the pistachio really took the biscuit. We are talking sensual ice cream here. Since we have touched the subject of biscuits, let's talk cookie dough. Now I hate to be picky. But the cookies to me had a texture as if they were fully cooked. Does this not make cookie ice cream not cookie dough? Now let's stop nit picking, as this was actually one of the nicest flavours behind the counter scoring a 4.95 out of five (Jordan Collings top scorer).
White chocolate and peanut butter were also highlights of mine. Now we head to the hidden counter round the corner where you can unlock such flavours as: Toffee, kiwi yogurt, chocolate sorbet and passionfruit sorbet.
I'd say the best of these was the toffee. It was u-tub-ly unbelievable. Ice couldn't believe it. The passionfruit was also a joy to lick off the spoon.
Now we come to the negatives. All being in the hidden counter. I can see why they have hidden these flavours. Chocolate sorbet. Who ever thought that would be a pleasurable experience? It reminded me of a viral video involving two girls and one cup. There again I suppose even that floated some peoples boat. Its an ice cream targeting a very specific niche. The same can't be said for the Kiwi sorbet. I just feel the room in the freezer could be better used. For example ferrero rocher or smarties? Oh yeah imagine that Mr scoop!
To conclude I had the three scoops costing me only £4.50. I chose to have pistachio, toffee and cookie dough. It was a pleasure to consume.
Since writing this review we have been bought free food. Mr scoops is the man. Don't go to sprinkles kids.
Simon Betteridge
Great looking place, friendly staff and great choices on the menu.
BUT....
Unfortunately my first visit was somewhat ruined by a simple mistake that could of been rectified but was just dismissed and ignored.
After receiving our order I quickly realised I'd been given a banana split instead of the banana knickerbocker which was the option directly above on the menu.
Much to my daughters embarrassment I went back to the counter and spoke with the girl who served our desserts and pointed out the mistake, i had the banana split in one hand and the menu in the other so I could point out the difference.
Unfortunately the girl was just adamant I had the correct item and it was the knickerbocker in my hand even though it was clearly a banana split on a banana split dish topped with white chocolate flakes AS DISCRIBED on the menu..
At this point I realised I was just wasting my time and as I don't like to make a fuss I gave up and returned to the table with the banana split and figured I may as well just eat what iv got and try to enjoy it.. don't get me wrong, it was nice but definitely NOT what i ordered and the whole visit was tainted by the way I was dismissed and the mistake ignored.. on the plus side my daughter enjoyed her Ferrero lovers waffle
10/8/15 around 4pm
Chittima Sangiamchit
We used to be a regular customers at Scoops, but they have recently changed the staff and they were unfriendly and provided very bad service. We experienced this at the first time for the new set of their staff. The man who served us kept us waited for ages and served the wrong order! We tried to understand that it might be because he was on his own and it was very busy. We wen there again for the second time and met the same man. This time we found out we the ice-cream flavour (kripton sorbet) we ordered was quite melt down in the cone when he served us. We asked to change but he showed his unpleasure and tried to say it's normal but it's actually not because the ice-cream cannot really stay in the cone and melt down on the side immediately as soon as he served! I also asked another staff, the lady, for a glass of ice and she said it's behind the serving counter. I couldn't find the glass because they were kept in the shelves underneath the ice tank and had the shelves door shut. I went back to ask her again and she came to check and shout at me "they were in there why can't you find them" and behave very angry at me. This is not the way of a nice service to a customer I believe. We have decided not to go back to this ice-cream shop again. Very disappointed with the staff service!!!
Faye Robertson Brealy
Thank you to Bilal and the amazing staff at Scoops. An amazing birthday party. For unforeseen reasons my daughters party at another venue was cancelled at the very last minute. Bilal and Scoops stepped in with literally a few hours notice and pulled off an utterly fabulous birthday party. Cannot recommend them enough. I will be forever grateful ���
Amy Louise Chambers
Today was our first time at Scoops as we've normally always gone to Sprinkles. We tried here on a whim because Sprinkles was closed for a refit. All I can say is that I've never recieved such lovely service. Polite, well mannered and helpful staff meant that nothing we asked of was too much trouble. We will definitely be using Scoops as our go to gelato restaurant for the foreseeable future. Dining here was an absolute pleasure.
Jerome Bordry
Very good ice creams and waffle for a very good price. Friendly staff and lots of comfy seats with good privacy from next table, not like in other ice cream place. But to make it even better would be to have child friendly portions (I.e. A little less on the plate). Will go back!
Faith Bellamy
I liked scoops however went today and the red velvet cake was so sweet and the ice cream tasted as if it was gone off. Usually amazing but disappointed in today's orders.
Rachel Long
Can highly recommend the Galaxy desire waffles. They also provide a free cold water dispenser which is handy!
Leah Whitcher
Breakfast very well priced and lovely! We were the only ones in there for about an hour though which was very suprising! Not sure why Sprinkles get all the custom - Scoops is just as good!
Eva Mikus
Not recommended to anyone. Dirty and sticky table.... we were waiting for two coffes and two slices of cakes for long time where nobody else inside. Cakes has about week probably, absolutely not for consumption, definitely not fresh. We left both of them!!! Waste of money.
Dennie Clark
So much better then sprinkles bigger generous portions and soooo tasty staff are always lovely
Melanie Ricketts
I took 11 children here today for my daughters 6th birthday. The two ladies working this morning were amazing. They put balloons on the table and frozen table cloths. Gave all the children frozen cups with bottles of squash and napkins. They were happy to adapt the breakfast menu and let us and on and take things off.
A really great experience. Well done scoops!!!!!
Kate Batchelor
I was in Scoops this afternoon with my Friend and my 10 month old little Boy and we all had a wonderful time. Whilst I was in the toilet my friend got chatting to who must have been the Manager, as he was offering the children in there Lollipops and asked if my Son was old enough to have one and after that they got chatting about Scoops in general etc and by the time I returned their conversation was coming to an end, but we were both offered complimentary drinks Which was lovely! Scoops is fast becoming my favourite Ice Cream Parlour to visit, not just because I love the interior, the atmosphere, the food/drink on offer and the friendliness of the staff, but also because there is plenty of room for my little boy to crawl around and they're very "child friendly"
Stewart Harder
crap icecream....crap excuse if i wanted vanilla icecream and cream instead of cherry thats what i would have ordered. "scoop cherry surprise" no glace cherries as stated on menu but it's ok they told me when they delivered it. and I basically had vanilla icecream and cherry sauce with stale wafer! manager sent his staff member to tell me she put the right stuff in when i complain so all sorted...lol...well wont recommend the cherry surprise...
Debbie Horne
Lovely ice cream used a groupon and last time we could choose from menu up to a price. This time only ice cream allowed.
Brent Dickinson
The icecream was really good but inside where the seating is at the back of the place was pretty amazing too.
Mathew Cooper
Not impressed ... 1/3 menu was 'off' ... because ... well, there didn't seem to be a reason!
Alex Arno
Ordered £7 'chocolate fountain' dessert online, only to be given single cup of fresh fruit claiming it shouldn't come with chocolate, appalling. Wtf scoops.
Kym Passey
Came in tonight and the waitresses found out it was my birthday, they brought my crepe with candles in and sang to me, what a wonderful gesture!
But this doesn't surprise me because the staff are always very kind and pleasant, so welcoming and nothing is ever too much trouble.
Of all the ice cream parlours Scoops is our favourite - thank you!
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