Booked last minute 2 night stay for Friday to Sunday for me partner and the two kids.arrived and staff were immediately helpful explaining car parking and interacting with kids. Booked family room which was up on 3rd floor but not a problem. Easy check in,down to restaurant ordered food again staff great and used the kids names and food came quickly. No complaints on food!! Best night sleep in ages,hot bath for us all amazing breakfast kids filled their boots and will definitely be coming back here again on next weekend off! Morning and evening and how was your day from staff and had our evening drinks up in room. Nothing was too much trouble. Thanks premier inn for a great first stay
Best I've ever stayed at lovely room, excellent food and very friendly and courteous staff, would highly recommend this hotel
This is one of the best stays in the uk very clean, silent all night and a breakfast to die for. The staff couldn't do enough for us we arrived 11pm and were looked after like royalty we will return no question.
Stayed one night. Lovely meal in restuarant and really good night sleep. Did not have breakfast. Only down side is no disabled parking but parked in car park very nearby and managed the walk. Would stay again.
Great location, great food and most importantly good staff...Premier Inn beds are the best also - will be back again soon :)
Great place to stay had a two nights arrives Saturday left Monday great service from all the staff very polite room was lovely and clean breakfast was great value for money will be back in April to stay again
Such friendly helpful staff! Fab breakfast with veggie options cooked on request. Easy for West Quay shopping. Great stay!
Stayed at this hotel around Christmas and I was very impressed.
For a chain hotel the staff, in particular, the Deputy Manager were brilliant.
Nothing was too much trouble.
The Premier Plus room was very comfortable.
And the breakfast was the usual generous Premier Inn fare.
The situation is not very picturesque but very close to the main shopping centre and transport links.
Well done to everybody who made my stay enjoyable.
Well known and Great value for money hotel. Located very close to the Cruise terminal this is a busy hotel but very well ran. Our room was spotless, well equipped and being the Premium Plus we had the coffee maker/complimentary water and the jazzy bathroom lights. 5th floor view and friendly staff makes this a 10/10 for me. Shout out to the lovely lady who booked us in and Patrick who checked us out and the lovely cleaner 👏👏
Well located near the Westquay Shopping Centre and Cruise terminal at the Port. Rooms were very well decorated and maintained, and staff were very friendly. Only downside is the fact you have to pay for parking. All in all, I'd happily stay again.
Great location for a stay before a cruise from Southampton. Also it's a 5 minutes walk into the town centre. It's a good 20 minute walk to to Southampton Football Club. There is pay and display parking on site and a multi storey carpark very close by. We were upgraded to a Premier Plus room as there were no standard rooms with wet rooms available. It was very stylishly decorated, with mood lighting and plugs/usb plugs beside each side of the bed. There was a hairdryer and iron in the room. The facilities were very good for wheelchair users.
Clean rooms, pleasant service, nice bathroom, decent breakfast.
Close to the port if you're looking to stay somewhere before your cruise holiday, literally a 5 min drive away!
Comfortable and a good location for town. Food isn't always the best but breakfast was OK. I didn't do evening meal as I'm normally dissatisfied with premier inn food.
Feb 2024. Stayed one night very close to the cruise terminal, shops, historic areas and was reasonably priced. Room fairly spacious and with everything you’d need for an overnighter. Check in staff friendly. Only one tiny negative comment was that there was no shower gel in the dispensers in the shower but would definitely stay here again.
Clean and comfortable. Check in was easy. Staff were not around much but the one we met at the buffet breakfast the next morning was friendly, efficient and took our food allergies seriously. I would definitely return there.
Opted for premier Inn because you know what you expect and for the most part it meet expectations. Had an issue with the tap running only hot, mentioned it the next morning and they instantly asked which room and said they'll fix it. The sheet was maybe too small for the (big and comfy) mattress so it kept coming loose, but that's a small thing really. Ultimately it was a comfy and clean room for a night as promised.
Great location, new rooms on 5th floor but they didn’t have wifi and there was little or no mobile phone coverage. So a business hotel from which it was all but impossible to connect to the outside world. Staff were apologetic but ultimately just shrugged about wifi issues
One of the friendliest and cleanest hotels that I've ever stayed at.Reception and restaurant staff were very friendly, making sure I knew about the options and food requirements.The room has plenty of space, including a workspace and couch which was perfect.The bathroom was exceptionally clean, which some hotels tend to miss.The bed was comfy with thick fluffy pillows.It takes about 2minutes to walk to West Quay centre, 8minutes walk to Red Funnel Ferries and Southampton Central Station
Standard room. Clean. Bed and pillows a little hard. Quiet sleep well sound proofed. Location meant parking was a nightmare and was in the Westquay multistory which cost me £6 for 16 hours .
Not accessible at all.. Avoid going on a Saturday or you'll get stuck in cruise ship traffic.
Staff ok. Breakfast very very busy and took a while as tables were not ready.
Great location. Clean and tidy rooms. Parking is limited at the rear of the building so you may have to use the multi storey car park to the side of the hotel.
Great place to stay if you're going on a cruise.
The port is about 5 minutes away.
This is an absolute long shot, our little boy left his snowman in the premier innwest quay hotel room107 at Southampton, we’ve been back we’ve rang and emailed numerous times there adimant it’s not there, but that is the last time he had it, only other last resort is if he lost it in the street, walking to the port, I’m more than sure he didn’t but anythin is worth a shot, if it has been found anywhere in the hotel maybe by another child anythin, feel so so so guilty I can’t stop thinkin about it. We live so far away but I’m posting this to give us any chance of finding it, or maybe anyone even having the same snowman as iv searched the internet high and low and can not find this exact one 😭😭😭😭😩😩😩😩 please ⛄️🙏
Typical Premier Inn. Comfortable beds, affordable and convenient location. Food average
I'm a fan of Premier Inns cheap and cheerful. I actually liked thatvyhe restaurant was on the 4th floor, don't ask me why😆 and we didn't eat at the restaurant it was over Christmas.
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