Whataburger

Love this Whataburger chain. They greeted me when i come in and they are very friendly, constantly checking if everything is ok and even serve you food and drinks if you want to. The portion is generous and food are prepared fresh. My online order was also on time. I have never been served so well in a fast-food restaurant! It’s the best here. Their sweet/unsweet tea is also the best

Customer service was fast although when I pulled up they needed a minute. There were four cars ahead of me. I ordered the usual. Bacon burger with cheese extra pickles and mustard ketchup. No onions tomatoes or lettuce....they repeated it. I confirmed. They asked my name for the order. When I drove home with my order and unloaded my car from the morning my food was obviously cold. I do not live close to this one and was not eating in the car. My bread was wet, soggy, nasty from the lettuce. No ketchup just soggy bread with mustard. There were the tomatoes too just leaving their seeds all over my burger. Nasty. I took a picture for reference. As expensive as it is to go to Whataburger you'd imagine you'd get a burger correct after repeating the order.... confirmed the name...I could even understand if they were slammed ...but there was one person behind me. It was 11am. Very discouraging

Well unfortunately... As much as I like their food, they're probably my favorite fast food restaurant but they usually also one of the slowest fast food restaurants. But this was beyond ridiculous... First off I ordered online... Bad mistake I'm assuming maybe due to the time of day yet it doesn't make sense because it was 3am. When I get to the front window I was told by the lady taking orders that there were only two people there. I assumed that didn't include the shift manager. My food was cold, may have been due to the wait and the lobby wasn't opened so there was no way around the wait. First and last time ordering online for that particular one. Maybe try again one day... Maybe.

Location at Greenbriar & Staffordshire took FOREVER with my order. If I could give this place a negative 5 stars I would. I went through the drive-thru and was the second car in line, asked for a B.O.B. Meal along with a grilled chicken salad. I sat at the window for every bit of 7 minutes when I was asked to pull up. I sat and waited an additional 10 minutes for them to bring my food out so I went inside, where they took another 5 minutes only to give me the B.O.B. Meal without the salad. I asked the Manager where it was, she said they’re still working on it. 15 more minutes later came my grilled chicken salad. A simple 2 item order took ENTIRELY TOO LONG! No one offered an apology or an excuse about the long wait or anything. Service at this location is terrible.

I have always been skeptical about whataburger. But it seems that this branch is quite good in its mannerism. As far as food is concerned, they comply with their standards. However, it is ultimately employees who determine the customer experience. And believe me, they work hard to make those ends meet. From cashier to the bus boy, they are all very humble, respectful and professional. I would recommend this place. Plenty space and clean environment.