Ferguson Plarre - Sunbury

I always have the most amazing experience every time I go into this store! The owner is one of the most kindest and friendliest people I’ve ever met and he really goes above and beyond for his customers always! Over Christmas I purchased a few things from his store and he was so lovely and helped me carry everything to the car. I always always love going here and would never go to another cafe again! Definitely recommend everyone trying it out! The best Ferguson Plarre in VIC by far, and the best cafe I’ve been to in a very long time!

I ordered cupcakes and a cake for a Baptism. Gave at least 2 weeks notice. The cake order was not submitted immediately and as a result, the cake I ordered was no longer available. Had to settle for a substitute. Icing was 3-4mm thick, the sponge was 15mm thick on the top and 15mm thick on the bottom. Cream filling was between 40-50mm thick. The cupcakes were delivered to the store without inserts. The store didn't check and fix before I picked everything up. As a result, the cupcakes moved around in the box, hit the walls of the box and hit each other. The cupcakes had different coloured icing on them. Called the store and the Store Manager Karen was as helpful as possible and asked me to bring them back in. A fabulous staff member called Rebecca cleaned up the cupcakes and put them into three different boxes that had inserts. They were still not great but it was the best we could do. I was told an email of complaint would be sent to head office requesting compensation. A week later, no contact from the store. I spoke to the Franchise owner this morning. Very disappointing and I will now not use this Ferguson Plarre Bakehouse because of this conversation. He deflected all responsibility to Head Office, his Store Manager and others when in reality it is HIS responsibility to check orders on arrival at HIS store, follow up customer complaints that relate to HIS store and ensure customers are satisfied with their experience at HIS store. Pathetic management.

Placed an order through UberEats and had a call from the store within minutes. Was over the moon with their service and suggestions - going above and beyond to assist with a gift box delivery full of amazing sweets all the while staying so humble. So incredibly grateful and highly recommend them! Will definitely purchase from them in future!

I want to thank Ferguson plarre Sunbury for going above and beyond to get my Christmas order completed after placing it online with head office and them not receiving it. I appreciate all that you did to get it ready for me at the last second as it wasn't a small order. Your professionalism & Amazing customer service in handling this situation was outstanding. Thank you again, I appreciated it immensely as the order was apart of friends Christmas presents.