Subway

Serious issue with Customer Service, or rather lack of it. Every visit you can guarantee no common courtesy, greeting or smile (basics of customer service). Today, I placed an order in store only to be told the offer was withdrawn (even though the point of sale advertising was clearly displayed in store!). This was quickly whipped away and then my order was taken. Half way through preparing it, an item was missing (which should have been asked at the start of the order by the staff member) - when I pointed this out, I was told I was in the wrong for not asking for it. Strange, on the other hundreds of visits, I've always been asked - must have changed?!? - my order was modified with the missing item which had already been heated up, instead of offering to make a fresh order, they just added the cold items to the hot....most strange way of making a sandwich! My order was then passed onto another sultry staff member who took payment without a thank you, goodbye or any acknowledgement. So, in short, basic manners cost nothing. if you get the order wrong, at least own it and don't make the customer look as if he's in the wrong. No wonder this place has been through so many staff over the years. I've heard the horror stories, now I can believe it...

Absolutely disgusting attitude and behaviour from the staff and the franchises owners. We ordered £52 worth of food through Uber eats for the food not to turn up instead be delivered with a different customers order. To be told from the franchise manager to go and spend the same money in the shop to get our food order. So for a few salads and sandwiches, it would cost £104. The franchise ‘manager’ then laughed at me because he had made £36 from the order that I didn’t have. He then proceeded to tell me to eat the other customers order because we refused to do this. We were then hung up on. We will not be ordering from here again and neither will anyone in our call centre.

Absolutely disgusting. Do not order from this subway. Not only was our order well over an hour late (with the restaurant quite clearly not giving a stuff when we called and asked) one sandwich was completely inedible. The bread was soggy and the paper stuck to the sandwich. When we asked for another sandwich, they refused. Don’t waste your money.

Ordered £52 worth of food to recieve a different order worth only £11. Waited over an hour for this and shouted at by driver when he arrived for calling to query where it was. Franchise manager gloated about making money from this and then told us to spend £52 again to get our food. Disgusting service!

Ordered food which another customers food was delivered. Contacted subway as Uber eats we’re not responding to be told to go to the shop and buy the whole order again. They wanted us to spend £104 on salads and sandwiches. The service we have received from the franchise manager was disgusting, laughing at us as he had made money on our order and we had no food and then told to share the customers food between the 6 people who had ordered. Absolutely disgusting

Friend of mine ordered £52.00 worth of food for her team at work. The driver shouted at her when she contacted him regarding the late delivery. The order delivered was only worth £11.00. Upon ringing the shop the manger kept hanging up the phone refusing to help. The franchise manager then suggested she come down the shop and pay an additional £52 to get the order corrected and they would try to get her a refund. Shocking service

Orders £52 worth of food but the incorrect order arrived totalling £11.00. Subway told me to purchase it again and they would “try” and get me a refund for the missing food. The manager blocked my phone calls and the franchise manager suggested that I could collect from the store and avoid the delivery fee. Joke.