Subway - Sunderland - Photo album

Serious issue with Customer Service, or rather lack of it. Every visit you can guarantee no common courtesy, greeting or smile (basics of customer service). Today, I placed an order in store only to be told the offer was withdrawn (even though the point of sale advertising was clearly displayed in s

Absolutely disgusting attitude and behaviour from the staff and the franchises owners. We ordered £52 worth of food through Uber eats for the food not to turn up instead be delivered with a different customers order. To be told from the franchise manager to go and spend the same money in the shop to

Absolutely disgusting. Do not order from this subway. Not only was our order well over an hour late (with the restaurant quite clearly not giving a stuff when we called and asked) one sandwich was completely inedible. The bread was soggy and the paper stuck to the sandwich. When we asked for another

Ordered £52 worth of food to recieve a different order worth only £11. Waited over an hour for this and shouted at by driver when he arrived for calling to query where it was. Franchise manager gloated about making money from this and then told us to spend £52 again to get our food. Disgusting servi

Ordered food which another customers food was delivered. Contacted subway as Uber eats we’re not responding to be told to go to the shop and buy the whole order again. They wanted us to spend £104 on salads and sandwiches. The service we have received from the franchise manager was disgusting, laugh

Friend of mine ordered £52.00 worth of food for her team at work. The driver shouted at her when she contacted him regarding the late delivery. The order delivered was only worth £11.00. Upon ringing the shop the manger kept hanging up the phone refusing to help. The franchise manager then suggested

Still currently waiting for my order, only about 4hours later. Saved up a lot of my money to order the food and my order never came and they laughed in our faces. We don’t all have the same 24 hours in a day like subway do

Orders £52 worth of food but the incorrect order arrived totalling £11.00. Subway told me to purchase it again and they would “try” and get me a refund for the missing food. The manager blocked my phone calls and the franchise manager suggested that I could collect from the store and avoid the deliv