Trattoria Romana

Servers. Are good but the front desk people suck we went there today first thing the ask oh u have reservation we said no we don’t both girls started talking to each other and asked oh how many are you guyz and then the other girl automatically assumed oh 5 before we could say anyways come to the point the said oh we have high top available we said that’s fine we can take that tbh the whole other side was empty they just wanted to give us trouble we went there at 12:30ish asked for the managers name they said her name is Susan just want to let you guyz know this place is nice and clean just need to train ur front desk people better

After hearing wonderful things on television about this restaurant, we were so disappointed. The woman who served the bread, water, and packaged our leftovers was fabulous. Our waitress, Bianca, didn’t introduce herself, or tell us The specials that were available. Caesar salad and bread were good. Lasagna fair. Very disappointing!!!

Went to this restaurant tonight for my sisters birthday. We had a nice meal and the food was very good. While ordering a friend of ours asked for fettuccine alfredo. The server asked if she would like chicken, shrimp or steak with the meal... our friend opted for 6 shrimp on her Alfredo. When the bill arrived we noticed they charged $4.00 each shrimp and her meal was over $42.00 plus tax! We assumed the meal would be more then the listed price when adding shrimp, but for the shrimp to cost more then the meal itself ($24.00 for 6 shrimp alone!) without even a warning we couldn’t believe we were not informed of this while ordering. We let quite a few people in the restaurant know including the waitress and the assistant manager and both were not helpful at all. We were not looking for any money back just some recogization that they would inform patrons of this in the future. Please know before you go there are a lot of hidden fees so please ask before ordering if you are offered any extras!

Awful experience. This state run dump is horrible.The pit bosses are incredibly rude and disrespectful. There is a tremendous lack of customer service on several levels. The only positive feedback about the place is the friendly, albeit inexperienced dealers who are smiling and pleasant. I don't recommend spending your hard earned money at this low brow establishment. You would have a much more enjoyable and rewarding experience at mohegan sun most likely.

Food was ok, nothing spectacular. The bill came and that’s where the issue started...beware if you order the shrimp on top of anything....not only is the price not listed anywhere the waitress never mentioned the extra price. Of course I was expecting an extra cost but $4 per shrimp...seems a bit much. When we mentioned it to the waitress we got oh sorry and she walked away, upon exiting we encountered the assistant manager who told us it’s listed on the menu which we informed her it was not and proceeded to ask where...Then she had the audacity to say you seem angry...yea lady you haven’t seen angry. Again they offered nothing...wasn’t looking for a refund but a simple yes that is a valid point and we will ensure it’s listed would have been helpful. Also it was never about the money it’s about the principal. Customer service at its best I guess by management. I won’t be back.