Tokyo-san Restaurant

I’ve been coming to this place since I moved to Wellington. I’ve went through so many loyalty stamp cards and get a free meal because how much I go. The place is amazing the food is great but the main “chef” the guy who thinks he is cooking lobster and steak at a hibachi restaurant is very nasty and rude. I’m sorry but if I order after 7 people who are all waiting why would you try to force me to get the 2 meals that have been sitting in the front and are already cold and NOT fresh. He was so mad I asked for the fresh ones he snatched the food back and said go to the register and get your money back like if he owned the place. The guy has horrible customer service experience no wonder he’s behind the grill. I respect the guy at the register for giving me my fresh meal but the guy behind the grill needs a job where he doesn’t interact at all with any customers.

The Spanish cook and the Asian cashier were very rude today date 11/28/21 around 12:40. When the cook handed the food to me the food accidentally failed, I asked him very nicely if I can get a replacement, he took the same plate that failed on the floor with some of the food in it and added a little chicken and throw the plate on front of me and said “here that’s it” mind you, i had ordered double chicken, shrimp and rice total cost $17+, I asked him can you replace the rice he completely ignored me and humiliated me on front of the other customers, I went to the cashier and explained to her what had happened she grabbed the plate and said something in her language and added a little rice and almost threw the plate on me like I was begging her for food, they humiliate me for my hard own money that I paid them.

I came yesterday to pick up sushi and I asked them if they could wrap the sushi with seaweed, which they did. I came back today and asked for the same thing and was told they didn’t do that. I explained how I had the exact same order yesterday and they wrapped it in sushi and he replied “well I wasn’t here yesterday”. Then the cashier asked him if he could still do it anyway and he replied no. Obviously it was possible because I just saw someone do it yesterday, he just didn’t want to do it. By the way he wasn’t busy he was just standing there but still refused to do it. I left and ate at Lemongrass Bistro which is a lot fresher and better tasting. I would recommend going there where they value your opinion. Lemongrass Bistro is a far better place to get your sushi and it’s in the same mall.

I love this place, their teriyaki is decent and they cook it infront of you. Everytime I visit the mall I have to order the Salmon Lover sushi. It is delicious - I love it. They make it fresh for you aswell. The fish is always fresh. They have okay prizes. The cashier, seems very nice and always is smiling, so you feel welcome because some cashiers can be rude. However the guy who prepares the sushi wont even look at you and seems annoyed . I understand not every day is a good day though.