R B
There were 12 of us celebrating a birthday. We ordered a mix of curries, burgers, and kids meals. The food came out very quickly and was lovely and hot. It was a very enjoyable evening and the staff were absolutely lovely. 4 very happy families who will definitely be visiting again. Thank you Summerhouse team.
Max
Came here for Sunday carvery. Absolutely delicious meal, thoroughly enjoyed and for only £11 it was great value for money. Big plates too. Staff were kind and gave great service. Remember to pay for parking which is reimbursed by providing your parking ticket to the staff.
Fab hari
Much improved on our last visit. Food quality, variety and presentation all a much better standard. Waiting staff were great, offering just the right amount of attention throughout the meal. Price was reasonable given current rises in costs, & the whole experience.
Chris Moore
Last time we visited a Marstons Pub (Not the summerhouse) had the worst meal and service ever, Actually complained to head office. Last nights meal and service was Much much better. Food was great and so was the service. Our only issue was it would have been good to be told the Specials Starters were not available when we sat down. not a big deal just would have saved a little disappointment.
Mike and Denise Williams
Excellent service. Polite staff. Food was served quickly and hot Portions were excellent and generous. Overall a very pleasant experience
Stephanie Collins
My friend and I meet for lunch, once a fortnight. Staff were very polite and helpful. My friend has a mobility scooter and an assistance dog. Neither were a problem and we were well looked after. Our food did not take long to arrive and was nicely presented and nice and hot. The disabled toilet was easy to access and was nice and clean. Thank you for the discount, it was very much appreciated.
Kim Baber
Lovely venue, extremely friendly and helpful staff. The food was excellent value for money and absolutely delicious. Would have stayed for deserts but were absolutely stuffed.
Thank you for making my daughter’s graduation meal so lovely.
We will definitely return.
Pollyanna Underwood
First time visiting this place and wasn't disappointed at all.
It wasn't too busy but there was still a nice atmosphere. We all enjoyed our meals and even went for pudding!
The lady on the bar was very nice and friendly. Food came out at a reasonable time, mine did not but the lady went to find out why and came out with it after a few minutes and it was worth the wait.
Would happily eat here again if in the area, as we were on holiday.
BRENDA SCHOOP
The food was very nice. The restaurant area is nice and clean. Staff were friendly and attentive.
Maria Sweet
On arrival we received a warm welcome and shown to our table and asked if we would like a drink. The drinks arrived quickly and we ordered our food then. The food arrived quickly and was fresh, hot and delicious. Overall fantastic service and great food. We will definitely return soon.
Dan Hardwick
Came here last Saturday with my bestest friend, bare in mind we was hank Marvin and had a busy night of boozing to come.. my stomach was empty hence arriving early to our night of craziness,for something to line my stomach, we ordered a pint each (I paid) he's abit tight!
So there we were mulling over what to order, we changed our minds 8 times before eventually ordering.. by this time we were half a pint in! I ordered brisket burger with burnt ends and my bestest friend ordered sweet chilli chicken.. after 15-20 mins his chicken came out to which I thought awesome mines coming soon... oh how wrong I was!! 30 mins went and my pint, 45 mins gone and my other bestest friends turn up and I'm onto my second pint! 60 mins comes and the lovely barmaid Jess comes over and explains a back log on food! Ok no problem she offered me a free pint to which I agreed. By this time I was feeling rather merry ( I don't drink hardly and I'm a lightweight) so 1 hour 20 mins later I'm mullered and my food comes out with my free pint! Cut a long story short the food was really nice but I was very drunk at the time of eating!!!
We had a great night though and I staggered home rather intoxicated while Facebook living my whole walk home! Apologies if this makes no sense I think I'm still hung over!! Hope ali enjoyed his fish supper too
Thanks Jess you should definitely get a pay rise!
Food rating - no idea
Booze rating - can't remember
Car security- it was still there the next morning
Staff- good!!!
Malcolm Cleverley
We called in last night on our way home as we fancied a bit of a treat. When we arrived we thought it would be really busy given the full car park but, no it wasn’t once we walked in.
We’ve been a few times as we’re local and in general no complaints. A large party of children with adults were a bit noisy but the parents took control so fine.
However, last night the food was fine - mixed grill and steak and chicken. The waitress was friendly and the meal started well considering she took our food order by memory only at the table. But, I can understand people’s frustrations as the main course was somewhat slow in arriving given the low number of Tuesday diners. Two waitresses appeared to be on restaurant duty with drinks orders being brought up from the bar by another staff member.
From the main course onward things went a bit downhill. I reordered drinks and my 1/2 pint of cider arrived as a pint.
Then, our waitress seemed to disappear out into the kitchen for a long time and, when I went in search of our bill she was stood chatting in the kitchen.
So I get why people have rated low in reviews. Service levels are meant to be maintained irregardless of customer numbers. The problem appears to be that staff perhaps perceive low diner numbers as an excuse to step back and relax a bit.
I would generally expect more of a pub owned by a big brand name such as Marstons. The experience wasn’t hugely bad just lacking but, most of the reviews say the same. What I do find alarming is the lack of response from the pub both in improving standards since last year and answering customers comments?
Mark Fordham
I've been a regular here over the last few years and the pub has gone downhill quickly - the staff can't wait to get you out at the end of the evening, and maintenance doesn't really take place any more. I'm off to another venue from
Now on - I've had enough of being treated like dirt
Carole Tombs
Not enough staff, we were a party of 38, booked and preordered weeks ago. Meals came out, some were cold, sauces for steaks arrived ages after meal, which by then were cold. Granddaughter ordered veg lasagne, given beef lasagne, when the sauce eventually arrived for steak, was mushroom not peppercorn. My meal arrived as most of party were having coffee. Not blaming waitress at all, just needed more help for big party.
Chris Holmes
Great food as usual.great staff.would definitely recommend to friends.The red velvet cheese cake is to die for.
Cassie Goodfellow
Service was terrible and the food tasted awful and really cheap. I arrived with my mum and daughter at 14.10 all we ordered was a bowl of soup, jacket potatoe and a kids fish finger meal, the food took almost a hour to come to the table and when we asked the woman serving how long the food was going to take her reply was "I don't know we only have 1 chief" eventually we left at 15.50 very disappointed. Not once did we receive an apology for the wait or the quality of the food. Will not be returning.
Mandy Epic Roynon
I'm giving this a four, I went for a meal on the 25th November. The only reason this is getting a four is because of the member of staff Justine was absolutely amazing. She was really friendly and so helpful. Didn't force us to chose quickly, and kept the drinks flowing. She was so accommodating for my table. And got us the gluten free menu when requested.
However, despite the food being really tasty and really enjoyable. I can not help but say after I'd eaten my meal the next day I was extremely unwell for 3 days. It's such a shame. I had such a lovely time and it just ended up being a disaster for me after my meal. I had a the peshwari chicken curry. And I can tell you, it did not make for a bad stomach. I can't help but think it might have had wheat in the meal by accident. Despite this, I'm still going to give it 4 stars for the service. Thank you.
Karen Price Lebouteiller
Every time I come here with out fail I always have a good meal I had beef burnt ends and onion rings and I must say it was bloody lovely we definitely go again x
Chris Lyons
Long wait to be seated Awful service awful food over cooked tasteless , one waitress working another following her around like a lost dog. Table broken, Lidl bottled soft drinks charged at pub prices. Absolutely crap
David McIlveen
Food was rubbish the pie I had tasted that it was warmed up 3/4times the chips was warm...just but the peas was hot. Beer was beer as you would expect. When I complained the boy/ waiter said he would get feedback to me after half an hour we finished our drinks and went. Vow never to eat there again.
Craig S Ponting
Great staff, Great food at a good price...What more can you ask for?...Visited for the first time today, and was very impressed, especially with the cheerful staff...Thanks
Allison Clark
Bar staff - all one of them was fine! Steak was good but the tables were so filthy you had to prize your glass off! Overall I would come back again but definitely not my first choice - such a shame as we used to eat here a couple of times a week...
Penny Codd
Can't fault this place! We had a lovely table in the conservatory and we're served by very friendly staff! The food was delicious! What more can I say! Very nice indeed! Thank you!
Kirsty Adele
Ok with the snow last minute decision, to go to summer house! Glad we did, although it was limited menu because of the weather! It was lovely, friendly staff, food was lovely 😊😊
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