Auntie Anne's

Called an hour before our scheduled pick up to confirm my order, told that it might be a few minutes after the pickup time. Came in at 430, and they hadn’t even started my order. I didn’t walk out the store until 5. And I heard her tell other customers that they weren’t making any more pretzels, when they’re still scheduled to open for 3 more hours. Just poor customer service all around, there was no offer for compensation or apologies. Just bad service.

Don’t go to this auntie Anne’s I ordered on google and when I went to pickup my order they told me they didn’t have a part of my order. When I asked for a refund on the whole order I was told there wasn’t anything they could do because I ordered through a 3rd party and hadn’t received the money yet. I understand not receiving the money yet, but clearly if I was asking them for the money back there wouldn’t have been anything stopping them from receiving the payment that I made so because there is no way to get in touch with google I have to call my bank to get a refund. It’s very frustrating that a small problem could have been fixed with her just giving me the $2 for the product out of the cash register but not I have to call my bank because your people clearly are unable to fix customer service issues

One of the few places I HAVE to stop at when I go to the mall. They are great for a fast treat and have added a bunch of new choices. Thier cinnamon pretzels are still by far my favorite. The Auntie Anne's in the concord mall is one of the best in the area, they give speedy service and offer good quality food.

Marissa the shift manager on duty (at the Concord Mall Wilm,DE location) was exceptional she made me a fresh pepperoni pretzel that was the BEST I'd ever had in all my Auntie Anne's pretzel eating experiences. The staff was friendly and looked to work well together. The line got busy but the 3 lovely ladies working got the line down fast and with great customer service. Marissa and her crew are to be commended.