Thompson House

This place is super tasty and it’s definitely got the pub feel. If you enjoy a quiet, spacious pub this isn’t the place. Every time I’ve gone it’s busy and the live music adds to that loud atmosphere. If you want a pint and some good food it’s a great spot to visit. My favourite dish and the reason I go is their spin on the Big Mac Burger. Juicy, just the amount of right sauce and perfect crunch with the toasted bun and fresh lettuce! The fish and chips is also good but beware - some days it’s mostly breading! The side salad I ordered I was stoked for but unfortunately it had no flavour.

It was nice to be out again after the long we've had. I felt save, the health procedures was in place and everyone was respectful. The food was good and the environment was even better. The prices were a bit higher for the quality and type of food, but at this point, with how businesses have been reeling, I understand.

Wanted to quickly share how disappointing my last experience at The Thompson House was. We arrived around 12:45 for lunch as a group of 4. There was only a small handful of other patrons in the building and most had already eaten, as plates were still on their tables. We ordered 2 sandwiches, a burger, and the lamb stew and grabbed some beers. More patrons began to enter the restaurant over the next hour, none of which waited any longer than 20 minutes to receive their food. At 1:40 I finally asked our waitress where our meals were, and she responded by saying, “some food takes longer to prepare compared to others.” I politely asked if they could hurry as we had been there for nearly an hour. Not even 2 minutes later, we watched as the same waitress came out of the kitchen with a double cheeseburger and a Ruben sandwich for a couple who had been seated just 20 minutes prior. These were 2 of the items we ordered, and were included in the ones that I was told take “more time to cook.” At this point it was 1:55 and we asked for the bill, as we could not wait any longer for our food. This is when the waitress admitted that they had lost the ticket and were putting a rush on our food, in essence coming clean that she had lied that our food was just taking longer too cook. The waitress came back with our bill and said the manager had removed 2 of the beers for the inconvenience. When we looked at the bill it still had all the food on it, and when we asked why this was the case, the waitress said they were packing our food up for us to take home. I explained that the point of eating in a restaurant for over an hour is to actually consume the meal that we ordered, not to bring it home and that we not only didn’t want to food any longer, but that we would not be paying for it. When she came back with our bill the 2 beers that were, “removed for the inconvenience” magically reappeared. We fully intended to buy all 4 of the beers, but found it not only rude of the manager/staff to include them again, but a bit cheap and tacky after originally removing them as an apology for their mistake. We politely paid the bill for the 4 beers and told the waitress, that these things do happen and that we hoped the rest of her shift went well. We do not plan on returning to the Thompson House because of this issue, and are still a little amazed at the overall lack of problem solving skills exemplified by the manager. He did not even have the dignity to come out and apologize for the fact we had waited, at the point of paying for our meal, an hour and 15 minutes. To say that I have received better customer service and understanding from a fast food restaurant would be an understatement, as they at least take responsibility when an order is incorrect or try to make it right in some fashion. I would not recommend this restaurant to anyone and feel that we were not only “shrugged off” as a problem for asking where our food was, but also lied to when we inquired about the status of our order. Windsor has enough stand out restaurants throughout the city, and I would recommend anyone try another restaurant, even the local Burger King, before sitting down and expecting a pleasant experience at the Thompson House. If Google allowed me to give a “zero-star” rating I would, however I guess a 1-star review will have to do.

I was truly disappointed. The food was great but the price that is double what its worth would have been acceptable if the service compensated for it. However, that was not the case. I could have spent half the price for the quality of the food elsewhere with much better service. I had to tell our waitress to remove our empty beer bottles and dishes over 30 minutes after we were finished because it was attracting flies. She was busy cleaning 4 tables after they left so she can get others to sit down. I was in the elite food service field to know the way things should be. Why bring us more beer when you didn't take our empty bottles or our plates away? I will never go there again. Over priced for the lousy service.