Go Grande Pizza

It was my first time here and the customer service was really good, I got a sm bbq chicken calzon and it was $12, it tasted good but it was a little over cooked for me. UPDATE: I've ordered pickup consistently here for a while and never had a problem. Today I ordered delivery and there were many problems. I called at 2:27pm for delivery (I live 7 minutes away) I got a lg bbq pizza and small curly fries I was told 45 min. at 3:27 I called and was told the driver was sent to Leicester. The girl who took my order asked if it was in Worcester and I said yes and yet somehow the delivery guy still received the wrong address from them. Then at 3:46 the guy came with cold pizza and fries and asked for the total when it was already paid with a card. I said to take it back cuz it was cold. At 4:10 I finally got my pizza from another guy. I had ordered a small fries and paid for a large instead.

We have been ordering from here since it opened. Love the food and never had a problem until tonight. We placed a large order like always but instead decided to have it delivered through Slice. Now I understand that it's cold and there may be a lack of drivers,BUT after almost 2hrs and no food. Just back and forth with Go Grande and Slice passing the buck! Being told it's ten minutes away 3 times! Then that basically Noone knows what driver had our order and all 6 drivers (count according to Slice) miraculously disappeared with the food. I guess only your drivers don't have phones to. Pull over and use to be in contact with their bosses. I was told that there is no manager at the restaurant all of a sudden. Funny that "she" disappeared quickly too. And after I said I would be down to figure this out,my order is canceled. You lost a sale of close to $70 and we won't be back. We have always been good customers and never expected such treatment and service. You should be ashamed of yourselves.

If I could put ZERO stars I would. I have been ordering here since they opened! Tonight will be my last. Place a simple order (tenders and a sandwich) 2 hours ago. I know it can get busy so I waited patiently. After a hour and a half I called the restaurant wondering where my order was and was told it’s on the way. I then spoke with them again and they placed the driver on the phone (he was at the restaurant) he told me he tried to deliver my food and spoke with someone that told him to go to a different address. When he read back my phone number he called the wrong number (typed it in incorrectly) okay. Things happen right? He told me he was gunna come deliver my food and I still agreed to wait. (It’s late now and nothing is open and I worked all day and haven’t eaten yet.) I then speak with the manager and she told me she’s not having the driver deliver the food and is going to refund me the order…. I was shocked that she rather lose a customer than just send the driver with the food that’s supposedly already made to me? I told her I have been waiting now 2 hours and a just canceling my order is suppose to be chill.. if she was the one in my shoes I don’t think she would have been so careless. But she was. She said oh well and that we shouldn’t be ordering to them anyway that we might be too far away. Imagine?? MIND YOU IVE ORDERED FROM HERE DOZENS OF TIMES. LOL. Just can’t believe a business could be so careless and unprofessional with their regulars. I will not be ordering here again and I will be sure to tell others not to. BEWARE of rude careless unprofessional manager. Plenty of great places to eat in Worcester don’t take the chance.

I never leave negative reviews, but my experience with this place has me absolutely livid. We ordered from here through Grubhub, and the restaurant uses their *own* driver, so we cant track the order. We finally get through to the restaurant after over an hour of trying to call (AFTER waiting for an hour for the food, no calls, no food). The man who answered the phone tells my partner that it's been delivered, that the driver called us and he took a picture of the delivery, THEN tells us he cant reach his driver because hes off for the night, now. There is no food here, and it wasnt delivered to a nearby house by mistake, I checked. The kicker? We never received any call, not from anyone tonight. So this restaurant chose to lie to us rather than make good. If I could give this place a negative star or five, I would. Absolutely appalled.

Ordered a large pizza. It was cold cheese was chewy and all one piece like a rubber matt. Cheese should be gooey, stringy, soft not biting into a cold cut sandwich type cheese. Ordered chicken fingers. Got chicken wings, fries soggy and cold undercooked somehow. I call back to say I got wings instead of fingers, I hate wings and never ordered them from a pizza shop because they are always low tier gross wings, broken bones and gross, so I always order tenders, pizza and tenders are my go to anywhere, was told my wife and myself where lying and we didn’t order that? we’ve never ordered wings in my 28 years of life. Also driver couldn’t subtract 28 from a 50. And had to get his phone to calculate fine, but he had.a guest in his vehicle and was talking nasty about another customer and made my wife feel uncomfortable regarding WhAt they said about the previous lady. How professional. ALSO THEY HANDED MY WIFE THE WRONG ORDER, not even a pizza and then rudely told her they didn’t have another order then magically they had our order? Who had a passenger while delivering and holding our food, disgusting. Bad customer service, called liars, bad driver talking bad about customers infront of other customers making my wife feel uncomfortable and having passengers holding the food, yes we will not be going back there and I suggest you go ANYWHERE BUT THERE.

I tried to introduce my friends to this new place and they just completely blew them off saying that they were trying to scam the order through a delivery app. They had called prior to making the order to make sure they would reliever and then they called to check on the status and then were yelled at by some mean man on the phone who wouldn’t even let them speak. TLDR: terrible customer service. Hopefully no one has to go through that.