Palace Pizza Of Worc

Life got better for us when we found this place, and only 5 minutes away. The staff is amazing, hilarious and always answers the phone like you’re a relative calling. The crust is delicious, with a touch of sweetness, the tomato sauce is clean and smooth and the topping ratio and coverage is absolute top notch. I make a lot of pies at home with whole ingredients in cast irons/stones/steels and still crave them from here. these garlic knots are insane, covered in rich buttery garlicy parmesan enough to dunk in that both my wife and brother have said “these are the best garlic knots I’ve had in my life”. I don’t review much but it’s a disservice not to. Please never leave.

I can’t believe the guy working there just did that!!!! So I went on and made a delivery because my kids and I are hungry and I’m tired, don’t feel like cooking. Finished my order..couldn’t find my card to pay. He still delivered the food to us knowing I haven’t paid… just a random customer calling to place an order. So yeah I got the food and eventually found my card and called back and pay. You guys have me for life. I’m never ordering from any other place in Worcester. You guys have my loyalty and the food is great love the smell of the 🍕 and how the cheese melts on top of the pizza. Steak and cheese was 🔥. 😊

It only takes one poorly trained employee to kill a great small business. As we have for three decades, we ordered pizza from Palace Pizza yesterday. When it was delivered, the pepperoni pizza was swimming in oil, the crust was almost uncooked. Not only could you not pick it up to eat, you couldn't even recut the slices! Excess oil was so bad it seeped through the stiff cardboard box in short order. The second pizza was a veggie pizza with no tomatoes for physical reasons. What arrived was with tomatoes. Both went into the trash. My wife called Palace back. The person on the phone didn't appear to know how to handle a complaint, she handed the phone to another employee who called his 'boss'. They wanted to first replace the pizzas (no stomach for more today!), then they wanted pictures of the pizzas. All we needed was a credit, we could have easily stopped payment on the card used but didn't. At this point my wife gave up dealing with these employees. That was over $40 in wasted monies which will never be spent at Palace Pizza again! I'm sorry this happened. Its like losing extended family. Talk about "a bad taste in your mouth."