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After reading past reviews about the lounge staff been rude and unhelpful, and the food choice been very limited and quality poor, I wasn’t expecting great things and very nearly didn’t bother going in. We asked at the reception desk what food they had on and if they can cater for dairy and gluten free - the lady was really helpful and confirmed they can make fresh food for my daughters allergies. The lounge was very clean, comfy, food selection was great and the fresh food they prepared my daughter was fantastic. It was a great way to start our holiday. I will go back again next time we are travelling.
If anyone from the management team is reading these reviews there is such a difference between the ratings given, maybe you’ve got an issue with staff at certain times or days. We visited on the 7th of May at around lunch time and it was great, but I’ve visited at breakfast times before and had similar poor experiences to others at your lounge. An example was having to wait 30 minutes for six hot sandwiches to be brought out for a busy lounge with lots of travellers. The quality of food and customer service should not be vastly different.
Good value, selection of food and drinks good. Service great. And the view was fab. Kids loved it too.
I had a good experience. Friendly staff. Nice breakfast selection (eggs, bacon, bread, butter, preserve). Awesome view on the tarmac and the runway. I recommend!
After reading the reviews after booking I seriously didn't know what to expect, I was almost dreading it. But we were really pleasantly surprised. Yes the food isn't amazing, but there was plenty of choice (hot dogs, curry, pasta, meatballs) as well as a selection of cakes donuts which were all replenished multiple times throughout our visit. The lounge was busy, but not as busy as the main terminal was and it was such a relief to be able to sit down and watch the planes with a 2 year old. We found the staff very pleasant and polite. The lady at the front desk was welcoming and the bar staff was also nice.
We would defo book again especially to avoid having to walk round the busy terminal with a young child trying to find somewhere to sit/eat.
We used the lounge on 4.6.23, it's just taken me a while to get round to leaving a feedback. All staff were friendly and very professional. The food and drink were great too. When we fly from there again we'll be sure to see you again, thank you regards Sue and Neil.
I guess my experience was different than most reviews 😃
The lady at reception was friendly and the staff were very nice.
Not much choice of food but was tasty and fresh. No complaints from me.
Good choice of drinks, great service and clean
Having monzo gets us into the Yorkshire lounge for £20 each. All you can eat what ever food is available and anything from the drinks menu (attached).
Hot food today was scrambled egg, beans, tomatoes, bacon, toast. Other none cooked option as well.
Newlife Resin Driveways
+5
Food was good, relaxing atmosphere, good selection of drinks and the bar staff Kristina was amazing, helpful in every way.
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