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Contact Information
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Phone:
+1 978-470-8098
🌐 Website:
http://thaisweetbasilandover.com/
📍
Address:
209 N Main St, Andover
📷 Photos (11+)
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Google Reviews
456
Google reviews
I miss physically going into work because of this restaurant. I used to eat here every week. Tried almost everything on their menu and they're all done to perfection! My favorite and go to dish is their crazy noodles. They do them the best and trust me, I try it at every Thai restaurant I go to, just to compare. You must try this restaurant you will not be disappointed. Please note their lunch menu is cheaper than their dinner menu. The restaurant is clean and the employees are all very friendly and professional. Plenty of parking!
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Google
Delicious food! Pleasant ambiance! Great service! Very clean place!
Google
Sweet Basil WAS the go-to for my wife and I when we felt the need for a night off from the kitchen and still maintain a quality meal. Unfortunately, this will no longer be an establishment that will receive my family’s patronage.
We ordered simple this evening, our meals consisting of a couple soups and a pineapple fried rice dish; as always substituting the shrimp with additional portion of chicken due to my shellfish allergy. Ordering via an app the experience was as to be expected…. Once I went to the restaurant my usual excellent experience in customer service and culinary flavor was ruined by a single employee (truly hope not anyone in management or ownership). Due to a mistake in preparation the last time we ordered I checked the meals prior to leaving the establishment. The hostess having no idea that there were special requests for my main meal made me question if I had received the food as requested and paid for in advance. Typically the pineapple fried rice comes with both chicken and shrimp with a healthy helping of mixed vegetables and chunks of delicious pineapples; I requested they replace my shrimp portion with chicken and I added a beef portion as well- making my single portion of a fried rice dish approximately $20. I have every right to inspect my food at any restaurant at any time, especially when a prior ingredient could send me to the hospital fighting to breathe and for my life. I could immediately tell the front desk girl didn’t see the situation from my perspective… she emphatically told me there was a double portion of chicken- she was 110% sure, no reason to go through my food. Seeing the restaurant had a total of two guests and one other bag of takeout prepared I informed her I would be checking all the dishes because how was she sure there was double chicken if she only a second ago had no clue about the shellfish allergy and substitution…. UGLINESS ENSUED. The angry and scorned hostess tried to literally stop me from checking twice as I calmly explained the basis for my mistrust in her; all the while her attitude was expressed through eye rolls and Snydeunder her breathe comments in a foreign language.
ALL THIS OVER A SINGLE PORTION OF MISSING CHICKEN… or so I thought. The rice dish had a healthy helping of both veggies, pineapple, and beef ($4 add on)… BUT IT HAD LITERALLY 1.5 to 1.75 pieces of shredded looking white chicken meat. According to the hostess this was guaranteed checked and verified double portion.
I proceeded to show the hostess her mistake and the kitchen graciously admitted and made additional chicken.
For one last spiteful deed the hostess removed portions of the beef into the trash to make room for the chicken. This representative of the restaurant failed as a human being, she should be embarrassed of herself as she turned her nose up and basically threw the dish back at me in a to-go container and scurried into the back of the establishment.
Shame on you. You ruined an event my wife and I enjoyed over less than a dollar of chicken and massively excessive ego.
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I was served a really badly smelling calamari as part of sea food pad Thai, they were completely spoiled. I cook myself a lot and I would never miss an ingredient that smells bad, especially sea food. If they missed something terribly smelly like those calamari in that kitchen, what else there can go wrong? Probably anything:(
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Google
This place will always have a special place in my heart because I tried thai food for the first time ever here. It's still a great place with good food over 10 years later.
Google
I ordered the squid,veggies and noodles meal for almost 20$. They gave my 2 shrimp, 3 scallops and the meal didn't even come close to the top of the container. I frequently order thr pad Thai w shrimp and chicken and i make 2 meals out of it. That costs 16$ and worth it. My problem is when I caller to question them, she basically told me "that's how it is".
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Google
Amazing Thai basil fried rice and spring rolls, miss this place. Best lunch time I had, super quick service and checkout, courteous staff and fast food
Google
This is a decent Thai restaurant. The staff is a bit aloof, but professional enough. The food is good and there's a lot of variety.
Entrees will run from $11-18.
Parking is pretty tight. There's a large lot, but it is often very crowded.
Google
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