Papa Johns Pizza

After 2hrs of waiting, I called to find out what was happening to my order, 15 mins on hold and before I could speak the phone hung up, after 3hrs I made the choice to go in person and cancelled my order. The manager who took her sweet time to walk to register, said I never called and offered the pizza that has been sitting on the shelf for over an hour confirm by a another customer that been waiting In person. It is clear this location can't provide a delivery service or it product, and leadership takes zero responsibility. I would say this is the worst experience I've ever had with a pizza places.

Placed my order at 5:28 pm, far before their closing time. The "tracker" never updated so I waited... for 2 hours. Finally I get a knock on the door at 7:30 pm. The driver is just standing there even though I specified no-contact delivery. Pizza and chicken bites are so cold that the bbq sauce had solidified on the bites and I had to reheat everything. Been ordering here for 5 years, and this was the very last time. Get better or close the doors for good!

I placed an order at 2:20 pm and the order wasn’t delivered until 3:35. When I received this order it was completely wrong. I ordered 3 pizzas and only received 2 and they were wrong. I ordered wings and extra pepperoncini I didn’t receive either. I paid 100 for food and two hours after I placed this order I still don’t have my food. As I was typing this message the replacement finally arrived without my wings. I cannot believe I am expected to pay full price after such a gross failure of service this is absolutely ridiculous.

Admend- 1 1/2 hr later did receive the remade order. It was delicious and made correctly, thank you!!! Order came with a crushed box that had garlic sauce crushed spilt all over boxes, I excused that. Then open up boxes, cheese garlic bread burnt, BBQ chicken wings 16 pieces for 19.99 had no BBQ on then was just plain, sticker on box clearly show order should be BBQ chicken wings. I call pappa John's talk to manager who said either she can refund or send out another order. I asked for another order as we are all hungry. She tells me will be about 25 mins they have full screen, I tell her I understand that's fine. A hour later stillno replace order recvd. I call to be on hold over 10 mins. Never recvd anything else. Did I forget to say the orig driver I tipped over 20%. I usually do. This time in cash not on my card. Well never again. Horrible food, horrible customer service and driver looked as tho he knew the box was crushed crushing garlic sauce spilling. He was the one to tell me :"oh it looks like the garlic sauce spilled"... come on people get it together. Lost a good customer, who 99% of time tips really good!

I ordered 2 lg pizza and an order of wings. They gave me 20% coupon and it was still $45 then I had to pay a delivery fee that apparantly doesn't go to the driver. The person on the phone was chewing gum and seemed as if I interrupted his day by calling in. I will never support this location again. I would advise everyone else to do the same. Unless you enjoy paying to much for poor service and a cold product from a company that charges you for a delivery and then asked you to tip the kid that should be getting the delivery fee plus my gift of a tip. Bad business. This is supposed to be a large pizza which is 14in. Tape says 12in.

Had a horrible experience filled out survey to have someone contact us about issues because after calling the store 3 times and being on hold for over 20 minutes each time to never talk to a person was ridiculous. When I finally got someone to answer the phone days later they informed me I never had a order placed even though I had the food and a emailed receipt. It has been over a week now still no phone call or email back. The biggest waste of $38 spent.