Kfc London

Since refurbishment I have changed my review from 4 stars last year to 5 stars. Staff seem to remain calmer during stressful (& busy) times now. Visited today, typical Uber delivery driver impeding my path as if he was in the queue, then decides to exit and continue his phone call outside after about 5 minutes. I can understand him coming in from the cold but why not stand somewhere other than the queue to order ? Part of my order was for a 10 piece Family Feast. Apologetically I was politely informed that due to a late delivery there wasn't enough chicken and it would be a 25 - 30 minute wait for the chicken, or would I like a 6-piece ? I said okay, but then whilst placing the rest of my order was told that they couldn't even do that, would I like to wait ? I politely said no. My daughter-in-law had already been served, we had only been separated by the obnoxious Uber driver and her & my son's food would be cold. I said I will take her home with her hot food and maybe return. I then thought at least I could now get a 10-piece so maybe I should return. I informed the member of staff and paid for the 6-piece Family Feast, a large popcorn, 8 hot wings, 2 supercharger sauces, 2 Zinger burgers and a Tower Burger (+extra hash brown). This was already recorded on the till and when I asked for the 10-piece to be re-instated he magnanimously said he wouldn't charge me the difference as a goodwill gesture and apologised again for the delay (also for the behaviour of the Uber driver). I duly returned for my order and also purchased 8 cookies and a drink. At no point did anyone lose their temper, or even raise their voice. Things sometimes go wrong in life but this member of staff acted commendably. What could have been a volatile situation was turned into a positive experience due to his actions. KFC High Barnet has retained a frequent & loyal customer and I feel like I have gained a friend. Thank you 👊🏼

It's tasty, good value, and during the day this branch is generally clean and has quick service. KFC's biggest issue is not the restaurant, it's the clientele (especially later in the evening) and the increasing numbers of motorbike delivery drivers who take over half the seats and treat the place like their own break room