G
APPALLING CUSTOMER SERVICE experienced on Saturday 23rd April at 07.40 at AVON STREET BATH - I called into this Starbucks today for a takeaway coffee and was absolutely appalled how rudely I was spoken to by a female member of staff! Unfortunately I did not take her name - she was a young girl without any smile - she looked like she really didn’t want to be there! . Firstly whilst waiting outside for the shop to open it eventually opened 10 mins late with no apology given (not a problem) upon entering I immediately sensed a poor atmosphere between this female member of staff and her colleague (a young lad) who took my payment. When my coffee arrived I politely pointed out that the drink tasted a little odd to be told ‘well that’s the way the machine makes it and there is nothing I can do’ - I asked nicely if she could remake the coffee to be told very abruptly that it is not ‘company policy and I would need to pay for it!’ By this time other customers had now joined the queue and some commented how very rude this girl had spoken to myself. Please note that I very seldom post comments about services provided but I really feel that I was treated in a terrible manner by this very arrogant person - needless to say that I will not be visiting this particular Starbucks again!