Mcalister's Deli

Normally my experience at McAlister's has been very good. Until today, the sandwich on the left came from the Lakeshore location. It didn't have any bacon and I asked for white bread not wheat. The sandwich on right came from the Downtown location. It's supposed to be the Club, but what I received was 2 pieces of bread with mostly ham. I had to ask for my bacon, pickles, and there's no tomatoes.... what's going on? No more weekends for me! Stick eating there to during the week!

I ordered online through their app the tracking says it was near by then all of a sudden the tracking says call the store. I called the store and the manager was clueless and he tells me to call Doordarshan to see where my food is. Terrible service I will not be back. I asked for a refund and he hung up on me. 👎🏾I wish I could give no stars.

The two girls working were nice and seemed like they were probably backed up with orders, but my order took 20 minutes longer than when it should have been ready (to go order) and it was wrong when it actually was ready. Orders were sitting ready on the counter but not being called up or put on the to go shelf, when I finally was able to ask about my order it was already finished and had been sitting on the back counter. I came down while working so I really didn’t have time to wait and wait and then have the order completed wrong. I went to McAlister’s because the UAB Panera usually gets my order wrong. In the future I’ll just take my chances with Panera solely because it’s closer while I’m working.

Just wow!! I have ordered here before and it was great. But I just got my French Dip sandwich and there is VERY VERY little meat on it! I don't know if it's because of the people working or what, because it was great last night. But if I'm going to pay this much for a sandwich, I don't want a tiny thin piece of meat that barely covers the inside of my sandwich. Jeez!!