Zoes Kitchen

I usually love Zoe's. I placed my order online for pick up and I asked for no carmelized onions. It seems like that added extra onions and the chicken was extremely dry. When I called in apparently they were in a rush because the guy barely let me get out my concerns before he blurted out we will refund your order and hung up. I don't think I'll be back to that location.

If I could give this location zero stars I would. They close early on weekends (not their posted hours) and take online orders without turning off their system. They accepted my online order and $60 of my $ for me to drive thirty minutes round trip and end up with no food. Not even an apology or acknowledgement that they screwed up. When I called, the manager seemed flabbergasted that I expected my food for free (if I am going to drive all the way over there again after my first experience, at leave give me a free cookie for crying out loud). I have been a loyal Zoe’s customer for YEARs and this location has turned me off completely. Will never do business with this brand again.

I missed the memo that this was no longer a "fast casual" place to eat. After 30 minutes my sandwich and side salad was not ready. I tried to get the attention of someone to try and see if I could get my order changed Togo. I was not the only person being neglected. The phone was ringing and nobody was stoping to answer it. Who I assume was the manager kept going back to the kitchen to prepare orders they needed for a Togo order. There were plenty of people in the kitchen but only 2 people working the line. I left without my receiving my food simply because I could wait no longer. I know these are difficult times but after this experience I can not say for sure that I will be back, and I definitely can not recommend anyone visit at this time either.