Domino's Pizza

Dominos on Green Springs Hwy, I order my free pizza using my points and it was good. But, it had a slightly burnt crust and not enough of the Asian garlic sauce on the crust. If it had more it would have been really good. It was prepare by Kania. I give the entire order 3.5 🤩! Next, on 1, July 2020, I order a the steak sandwich, the medium Hand Toss ExtravangaZZa pizza with no black olives, extra onions, and the Sweet Mango Habanero 8 piece wings. However, I got the hot and spicy wings instead.I called back and talk to Christian and she placed in the comment section for me to get any 8 piece wings with no expiration date. But, I didn’t see the black olives on my pizza until after I had called in about the wings mistake. But, as you look at the pictures you’ll see exactly what I stated. However, my pizza was really good and the crust was so fresh, hot and the Asian Garlic sauce on the crust was very good. But, I don’t eat or like olives. Therefore, I had to get rid of it. But, I do appreciate the service I received. I give this order a 3.7🤩. I just want to say that I’m grateful to have Domino’s open and have good professional people who listen and solve your issues with respect and courtesy. I give that 5 🤩 Stars!

I can’t comment on quality of food because I didn’t get the chance to order any. It’s frustrating to listen to a long drawn out message about all their plans with Covid (that I frankly don’t care about) and then finally be placed on hold for like 5 minutes. To be clear, the automated system put me in the hold queue. I finally hung up tired of waiting, called Pizza Hut across the street, and had my pizza ordered and I was off the phone in less time than I spent holding with Dominos.

Ordered delivery at 6:15 Sunday. Delivery estimate was an hour and a half. After two hours, I called for an update. On hold for 45 minutes, so I hung up. After 3 hours, I called again for an update. 15 minutes on hold this time. I was told that my order was ready and waiting for the driver to pick it up. I asked how long that would take, and was told that it could take a while. I offered to drive to the store to pick it up and they said fine. When at the store, I asked for my delivery fee and tip refunded. I realized after I got home that the cashier refunded the delivery fee, but kept the $6 tip. Pizza was cold. Garlic knots were soggy. Wings were cold. The 3 dipping sauces we purchased were not in the box. Oddly, I got a call from Domino's at 10:15 that the order is on the way. Apparently they were perfectly fine making my family wait 4.5 hours for our order. Absolutely unacceptable. Needs a major overhaul.

We usually love Dominos because it’s affordable and good quality, but last Friday we ordered ahead. I got a notice that the pizza would be ready in 10 minutes. When we got to the store there was a long line. One person said it would be 10 minutes. Another said they had no idea how long it would be. We waited 20 minutes and then asked for a refund. They couldn’t even print a receipt to prove we got the refund. They blamed everything on a computer error with their oven. My husband wrote to their corporate office and never heard back. We wasted time waiting for a nonexistent pizza and then came home to make a frozen one, but we weren’t the only ones waiting. The customer service was non-existent. Dominos should have reached out with free pizzas to all of us who were trying to get food that night.