Panera Bread

I’m not normally someone who writes bad reviews, but my experience here was pretty awful. Panera is a chain restaurant, so you’d expect their food to be uniform no matter which location you visit. This was their version of the Green Goddess Cobb Salad. With the little amount of lettuce that was actually in the bowl, most of it was brown and wilted already. Nothing fresh about the meal, and it just didn’t taste right. Top everything off with spending the night sick in the bathroom and all I can say is I would never recommend going here.

This Panera is absolutely awful because it’s employees do not care about any aspect of their job. They are consistently out of coffee and many other things. The food is made in an extremely sloppy manner. Twice I’ve ordered a wrap and it was a sloppy unfolded mess. THE WORST PART is the staff! I let three people know there wasn’t any coffee and no one did a thing about. One of them made a sarcastic comment that ‘people drink coffee and it goes empty’. Yes, we all know that people drink coffee, the difference is that someone is supposed to refill it. Thank goodness every company isn’t ran like this or things would come to a complete stop. I contacted corporate and notified them. Hopefully something will be done. They offered me compensation but I refused. I only want them to correct the issues.

Good food, Roseville, MI location-not sure why they even opened that day, they were out of Turkey could not order Turkey Bravo sandwich. Had no chicken could not order Fuji Apple Chicken salad, apparently I got a "Free" Rice Bowl, couldn't even get that as they were out of rice. Went to the location in front of Oakland Mall in Troy ordered what I wanted, no problem. Weird day for sure

My husband and I decided to grab lunch today from this location… first issue was after placing a Togo order on the app and entering the restaurant to retrieve the order it still was not ready (even though the app said ready). After getting to our destination we both decided to eat and upon bitting into our sandwiches we discover the chicken was not full cooked (can you say salmonella! Not to mention I am 8 months pregnant!) so now we have spend good money for nothing because they both had to be thrown out. I wanted to let the manager of the restaurant know so I decided to give them a call on to be hung up on twice and for no one to answer the phone for the last 2 hours! Such poor service and such a poor experience. Please make sure your food is fully cooked before leaving!

$20 for a pint of chicken noodle and $14 for a u pick two? With one of the smallest half sandwiches ever.. No excuse to have any items missing or have to comeback to get the items I was charged for. I even gave a tip...what a waste!!! Obviously it was not deserved..! Staffing issues are a lame excuse, development a robot cafe at this point! Did not give enough utensils for the order... Forgot the bread for the soup and forgot the bread bowl...since you have to add your own Mac to it? And they forget to mention on the menu that it does not fill the bowl...good thing they gave me another mac when I came back!! And guess what this was piping hot while the first Mac I got 10 mins earlier was like warm. Why be stingy with servings?? Good luck, last time customer at any Panera bread.

This location is filled with management that likes to "look the other way" at issues that affect the customers. This is a hard review, for the simple fact they have a lot of hard-working employees, all of which have unfortunately been trained to say nothing if something is missing on the order. It's a very passive-aggressive minded tact that leads to disaffected customers - because it's simply easier for them to say nothing and not have to deal with it. I see customers at the so called "rapid order" line complaining about missing things like a straw (that isn't available in the whole store) or croutons specifically today: during my regular half hour waits there (@ the so called rapid line). This is an issue directed by management down. Other locations are not like this. Ethics means integrity.