Marks & Spencer Cafe

I usually don’t leave reviews but today I visited this store and a lovely lady called Sarah was the nicest I’ve ever met at marks and I’ve been going there for more than 20 years, the staff there are lovely but she is another level of lovely! it’s the customer service you experience in highly sophisticated stores, It was such a joy watching her trying to give me ideas to what to get instead of the hamper I wanted online, she didn’t say the usual “sorry we don’t have it in store” she genuinely wanted to help, she cared so much that I honestly thought that she must be the manager and when I asked her, she replied with “Noooo!, I’m only staff” I really do appreciate staff like her and hope that she’s appreciated at marks too :)

I went into the Blackpool store on 03/06/22 , I was in the food hall but couldn't find everything I needed, a member of staff was so helpful helping me source all the ingredients I needed . Thank you so much Irvine for making it less stressful , excellent customer service , should be more people like you in retail

I went on 31/3 to pick up a click and collect but wasn't sure what to do so found a member of staff (Mary) she was so helpful, nice and friendly. She also helped me with booking for a bra fitting. On 1/1 I went for my bra fitting and seen a lady called Teresa, she put me at ease I was so nervous, she was very helpful and also helped with finding the right bra's for me. Great job ladies keep up the good work

The fashion may not be haute couture but it is well made and a quality that will last. The food produce is where Marks' really shines though. You cannot fault the cuisine whether in the shop or cafe. All their produce is of a far higher quality than that of its competitors barring maybe Waitrose and even the ready meals are great if a little small.