The Godfather

Well this was an unforgettable experience. I have been going to Godfathers for years but never had an event like this. So we have family staying and they decided to order pizza for their last night here, with deli y by Menu Log. A delivery arrived in about the correct time frame; however, it wasn’t our order. The Menu Log driver said it wasn’t his problem and to ring about the issue. We contacted Godfathers, to be told we had been given the wrong order and ours was ready. Godfathers would call back in a couple of minutes to let us know what the go was. 20 minutes later we called them and they could not deliver our order. We had to go and pick it up. Noting this was all up about 1 1/2 hours later. Just as we were walking out the door, Godfathers rang and asked us to bring the other order back. May seem innocent at this point, but this gets much more exciting from here. I returned the other order and collected our order in the restaurant. The young girls were apologetic but no offer of any compensation (not even a free drink). Just as I was getting in the car to come home my wife rings me. Godfathers had rang our cousin who ordered and asked if we were able to deliver the order we had returned for them. So… Godfathers had called the other lady to say her food could not get delivered and is she could pick it up (we have had this food in our possession for nearly an hour and it is dead cold). The lady apparently said she was disabled and unable to collect. Hence, why they asked us to deliver. There are so many things wrong with this. 1. You cannot serve food to someone, not only stone cold, but has been in our house and car (we could have done anything to the food) 2. You cannot give out another customer’s address to fix a mistake. So we are going to deliver cold food to a stranger. 3. Sort the issue out, it is not up to the customers to collect their own food. What if I had been consuming alcohol and couldn’t drive or even disabled? 4. We finally got our dinner and it was very cool. I think they had tried to keep it warm, but definitely not fresh hot. I can only assume that the other poor lady has not yet got her dinner a couple of hours later. I would not be surprised if she does get the food, it would be what was originally delivered to us. I do not know the percentage of blame between Godfathers and Menu Log, but as a former customer, this is just not good enough on any level. I am very disappointed and shocked at the actions of staff.

Ordered in advance and repeated my order over the phone 3 times. Arrived and had to wait 15 mins. Confirmed that my pizza had anchovies which it didn’t . Was told they would remake it but we had ice cream from baskin robbins in the car. Was given my $2 back for anchovies. Was going to try Joeys at Ashgrove tonight, so disappointed we didn’t! We don’t get takeaway often so very disappointed when they can’t get it right. Also noticed that 1 of the pizza makers wasn’t wearing gloves and 3 had no masks. Very poor on these covid times. I won’t be going back