The Coffee Club

So disappointed right from the counter ordering where the operator asked me for my order and then turned her head elsewhere and did not listen to my response. This happened 3 times during my order. Then when the order arrived, eggs on toast was one where the eggs were cold and my big breakfast, we asked for cutlery to which the response was (no apology) “that should have been supplied at the counter when you ordered” which strangely was provided by the person who took my order …. After just starting my meal I realized the eggs were not on my big breakfast. We asked a waitress who did not apologize but simply asked poached? A separate bowl was presented with 3 cold eggs. All in all, our worst Coffee Club experience ever and having a Coffee Club VIP member for over 8 years, it is disappointing. Add To this the state of so many tables not cleaned in a timely fashion (and certainly not due to busy with customers) I would struggle to find decent comment to make about this outlet. UPDATE: After contacting the manager James, he was very apologetic and refunded our meal. It is great to see that this franchise still values their customers. For the quick and positive response to our experience, I am upgrading our feedback. Thank you James.

I bought a Fried Chicken Caesar Burger today and the chicken was dry to the point where I couldn’t chew it. The bun was super dry as well and there was no sauce in the burger either. I would never eat there again and it’s not worth the price! Hello James, thank you for responding. Unfortunately I left and couldn’t come back for a refund let alone return the food. Despite you training new staff, you should probably quality check your food before you send it out for people to eat.

Terrible coffee, bland eggs Benedict and it didn't have spinach. Overpriced for what you get. Edit,: Response from Coffee club below is lies. I did not post a photo and I was only there with 2 people. Did not make any demands. Did not ask nor receive anything for free, no one had a frappe of any sort. For the lies, I have reduced to one star. Get your facts right.

Horrendous service Terrible food Eggs Benedict came out, eggs were hard and cold in the centre. Told the staff, they took the plate and returned with just 2 poached eggs with the remainder of the meal missing. Once again bring this to their attention, they take the eggs into the kitchen, remove the old ones add the new ones and put some hollandaise over the top of the old meal that was sitting in the kitchen for 5 minutes. No apologies, ask for a refund as we are not going to eat a meal that’s been just sitting there and swapped around and their response was ‘what’s wrong with it now’ Absolutely awful. One guy in the kitchen with no hair net. Quite possibly the worst experience I’ve ever had at the coffee club. EDIT: if only you took as much time and attention into training your staff and actually keeping your customers happy as you do responding to all of your poor reviews. I work in retail, I have worked for coffee club, I never leave reviews as I do understand busy periods and low staff but what I don't understand is poor management who says they aren't making excuses when it's clear that's all they are doing How many times can you get it wrong. Scroll through, read the responses, maybe accept the fact that it wasn't to standard, appreciate what the customer has to say, apologise instead of making a novel of excuses as to why it was horrendous and maybe just maybe you'll have that disgruntled customer return to give you another chance rather than just relying on the fact that you are based at a tourist destination and people who are going shopping before their flight just trust the brand of the 'coffee club' come and keep you busy just to be thoroughly dissatisfied. Respond or don't respond again I really couldn't care. At the end of the day it's you it affects as a business owner who let their arrogance come through more than common sense.

Went on Saturday. 3pm. Lots of dirty tables. Ordered kids bacon eggs as cannot eat alot Came out, scrambled eggs Amazing.. The bacon was precooked then microwave. I couldn't eat so don't know how a child can. I ended up spitting it out in napkin. DON'T ORDER FOR KIDS... Plus 🥑 tasted funny. Not sure if vinegar was added to it but it wasn't right. I couldn't find staff to bring to attention so just left..