Steak 'n Shake

Yesterday was the first time I dined inside Steak N Shake in well over a year. The set up is very different than it was before. You, now order and pay at the front counter. They call your name when your order is ready. There are no waitstaff. All condiments, napkins, etc. Are at the front in individual packets, instead of in containers on the tables. If you have a gift card or rewards on their app, you should open it before stepping inside. I had trouble with opening apps or doing anything on my phone inside.

Social distancing was in place. They were using every other table and the restaurant was very clean. The food was good and hot. I got the single bacon burger with fries. My husband got the triple steak burger with fries. My Straight Talk phone had a promo for a free side so we got a chili. I expected a small cup but it was served in a full size bowl. I appreciated that the spoon was wrapped in plastic. The iced tea wasn't as good as usual. It was really pretty strong but it wasn't bad enough to send back. Our bill was $13.60. I have to say that our server did a great job. She was friendly, polite and on top of things. We tipped her well. It was a good meal out.

It was very busy and the workers efficiently handled the crowd. The workers should stop wearing the masks because no one wore it accordingly anyways. Every table was full and not cleaned between each family. Perhaps 1 worker should work the floor to greet and clean. The burgers were not hot when I finally got it. It was okay.

Service was great, and the restaurant extremely clean. Food was good. The service was great, and the waitress did great work. She checked on us and brought us refills without us having to ask. Hostesses did their job and were friendly but overworked. During the time I was there, no one was rude or disruptive. Shakes were delicious, burgers were delicious, chili was delicious. I would encourage the management team to continue their efforts!

We got there at 11pm right after the night Bristol race I attached a copy of our receipt so you can see when she brought us the check. They had already closed half the restaurant and were only letting us be seated on on side. The chairs we used to block people off. I took a picture where they seated 6 people at a 4 top. The booth we set in the seats were tore. I eat at our local Prattville, AL store all the time and the mushroom and Swiss has strings of onions and mushrooms. This had disgusting chunks of onions and one mushroom...did I say one mushroom! Customers were coming in as we were leaving a group of 8 or 9 and they told them they would have to split up because half the restaurant was closed. I have worked in food service, I know it is aggravating when you have a busy time of the year...but as terrible as the food is they should be thankful and not trying to turn people away!

My wife and I went here assuming the worst based on the ratings. But this place was amazing. We went in were seated immediately I guess we got there before the rush. The place was a little small but not bad. Anna was our waitress and she was amazing and very polite. We ordered burgers of course. They were a little small but for 4$ for a burger and fries it was way larger than expected for that price. Our total bill was 13.12. We paid with our phone so we got a 2.99 discount. Which brought our bill to 10.13. How could anyone beat that price

This little 80s style diner was Very busy but it was Saturday dinner so it was expected the food for good but the price was better.. most meals (that don't include a drink) were 4$ and kids menu under $3. Service was a little slower then what I would have expected. I would recommend if you have the extra time.